Job Description
Human Resources Generalist / Employee Benefits Account Manager
Our client is seeking an experienced Human Resources Generalist / Employee Benefits Account Manager to join their growing team. This unique role combines HR generalist responsibilities with employee benefits account management.
The ideal candidate will bring a strong background in employee benefits and HR, ideally from an insurance agency, benefits brokerage, or PEO environment. This is an excellent opportunity for someone who enjoys both client-facing benefits work and hands-on HR responsibilities and is looking for a role with variety, flexibility, and meaningful impact.
Key Responsibilities
Employee Benefits Account Management
- Manage and maintain relationships with employee benefits clients
- Serve as a trusted resource and primary point of contact for client needs
- Support benefits administration, renewals, open enrollment, and employee communications
- Assist clients with benefit plan questions, issues, and ongoing service needs
- Coordinate with carriers, vendors, and internal teams to ensure a high level of client service
- Help educate employees and clients on benefit offerings and plan changes
- Review plan information and identify opportunities to improve client service and benefits programs
- Provide proactive communication and follow-up throughout the benefits lifecycle
- Maintain accurate client documentation and ensure timely completion of deliverables
- Serve as a team lead or senior resource for benefits-related activities as needed
Human Resources
- Manage recruiting activities from job posting through offer stage, including proactive candidate sourcing
- Coordinate employee onboarding and offboarding
- Create and maintain job descriptions
- Support employee relations matters and advise managers on performance and workplace issues
- Assist with employee documentation, corrective actions, and policy-related matters
- Manage unemployment claims and related documentation
- Support HR compliance and policy administration
- Help ensure consistent employment practices and minimize organizational risk
- Provide day-to-day HR support to employees and managers
- Serve as a resource to leadership on HR-related questions and best practices
- Provide backup support for payroll and benefits administration when needed
Qualifications
- 5+ years of HR generalist and/or employee benefits experience
- Strong background in employee benefits account management
- Experience working in an insurance agency, benefits brokerage, PEO, or similar environment strongly preferred
- Experience managing client relationships and serving as a primary account contact
- Previous experience in a team lead, senior account manager, or similar benefits-focused role preferred
- Strong recruiting and employee relations experience
- Knowledge of employment law and HR compliance practices
- Strong understanding of employee benefits and benefits administration
- Excellent verbal, written, and interpersonal communication skills
- Highly organized with strong attention to detail and follow-through
- Ability to work independently, prioritize multiple responsibilities, and exercise sound judgment
- Strong client-service mindset with the ability to build trusted relationships
- SHRM or HRCI certification is a plus
Why This Opportunity?
- Competitive Compensation: $80,000–$85,000 base salary + company bonus
- Hybrid work environment.
- Work from home Tuesdays and Fridays for most of the year
- During Q4, Fridays are remote
- Summer hours include an early Friday departure
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