Job Description

P&C Insurance Sales Center Manager - **FULLY REMOTE TO NEW ENGLAND RESIDENTS ONLY, DO NOT APPLY OTHERWISE**

Job Summary 

The AccessPlus Sales Center Manager leads all operational, people, technology, workflow, and member service activities within the company's Sales Center. This role is responsible for delivering a best-in-class member experience while driving operations efficiency, team performance, growth, and continuous improvement.

Essential Duties and Responsibilities   

• Oversee AccessPlus Sales Center operations, ensuring exceptional member service, operational efficiency, compliance with organizational standards, and achievement of business objectives.
• Direct and develop Sales Center team members through effective leadership, performance management, training, coaching, and succession development to support a high-performing and engaged team.
• Drive operational excellence by monitoring performance, analyzing results, managing resources, resolving complex issues, and implementing continuous improvement initiatives that enhance service delivery, productivity, quality, and scalability.
• Monitor business processes, technology platforms, workflows, and operational controls to ensure efficient execution, effective adoption, data integrity, and consistent member experience.
• Build and maintain strong relationships with member agencies, insurance carriers, and internal stakeholders to support collaboration, service excellence, and organizational success.
• Lead strategic initiatives, business planning, and reporting that support growth, profitability, risk management, and the overall effectiveness of the Sales Center.
• Perform other duties and responsibilities as assigned.

Required Knowledge, Skills, and Attributes 

• Property and Casualty insurance knowledge, including familiarity with personal and commercial lines products, workflows, and service requirements.
• Strong leadership, coaching, team building, change management, conflict resolution, and employee engagement skills.
• Ability to organize and prioritize competing demands, manage multiple initiatives, and maintain attention to detail in a fast-paced environment.
• Proficiency in using Microsoft Office, CRM platforms, agency management systems, comparative raters, workflow automation, communication, and performance reporting tools.
• Ability to analyze operating data, performance measures, trends, ratios, and financial information to support sound decisions and recommendations.
• Excellent written, verbal, facilitation, presentation, problem-solving, judgment, and relationship-management skills.

Core Behavioral Expectations 

• Embody the company's Core Values as a fundamental part of supporting the organization’s mission and long-term success.
• Lead with integrity, accountability, resilience, and a constructive, solutions-focused approach.
• Promote collaboration, continuous learning, innovation, ownership, and respectful communication across the team.
• Treat member agencies as partners and balance member value with organizational sustainability.

Supervisory Responsibilities 

This position is responsible for the leadership and supervision of the Sales Center team, including Team Leads reporting directly to this position.

Minimum Qualifications 

• Bachelor's degree or an equivalent combination of education and related experience.
• Five or more years of leadership experience in a sales center, service center, insurance operations team, or similar environment.
• Experience leading teams, managing workflow and performance, resolving escalations, and delivering results in a remote, technology-enabled environment.
• Demonstrated experience applying agency management systems, comparative rating tools, CRM platforms, and related technologies within an insurance operations environment.

Work Environment 

The role operates in a primarily remote, technology-enabled environment with conditions consistent with a professional office setting.

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