Job Description

Commercial Auto/GL Liability Claims Unit Manager

Job Summary

Seeking a highly skilled and experienced Commercial Auto/GL Liability Claims Unit Manager to lead a team of claims professionals in ensuring the execution of a service model, achieving production standards, and delivering superior outcomes. This role is pivotal in fostering relationships with agencies, policyholders, and employees, while driving operational excellence and strategic insights.

Compensation Package

• Salary Range: $120,000 - $135,000
• Benefits Include:
  • Comprehensive health, dental, and vision insurance
  • Short-term and long-term disability coverage
  • Life, accident, and critical illness insurance
  • No salary cap within the role, offering growth potential

Responsibilities

• Supervise, train, and provide performance feedback to direct reports to ensure productivity and effectiveness.
• Collaborate with agents, policyholders, and internal stakeholders to provide strategic insights on claims and the book of business.
• Offer technical guidance on claims, including investigation, coverage identification, liability evaluation, and litigation management.
• Develop and execute proactive plans of action to resolve claims within guidelines and delegated authority.
• Ensure accurate financial exposure by establishing and maintaining proper reserves.
• Conduct file audits and reviews to identify trends and developmental opportunities.
• Lead cross-functional teams to resolve issues and implement preventive solutions.
• Analyze and interpret data to improve claims operations and outcomes.

Qualifications/Requirements

• Minimum of 5 years of experience handling complex Commercial Auto and General Liability claims.
• Proven expertise in bodily injury claims, from investigation to settlement.
• Litigation experience is required.
• Licensure in jurisdictions such as CA, TX, FL, GA, or NY is highly desired (assistance provided for licensing if needed).
• Bachelor's degree is preferred.
• Demonstrated ability to lead teams and achieve results through others.
• Strong strategic thinking, analytical, and problem-solving skills.
• Steady work history is essential.
• Carrier experience is highly preferred.
• Proficiency in claim investigation, coverage analysis, loss assessment, and claim reserving/settlement.
• Intermediate proficiency with Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Ability to travel overnight up to 25% and daily between locations.

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