Job Description

Property Unit Manager (Property Claims Manager)

Job Summary

Seeking a highly skilled and experienced Property Unit Manager to join a team. This is an on-site position requiring presence in the office five days a week. The Property Unit Manager will oversee claim representatives handling both outside and inside claim processes in a multi-state and multi-line environment. This role involves granting authority, performing audits, monitoring benchmarks, and ensuring compliance with company policies and state regulations. The ideal candidate will have a strong background in claims management, excellent leadership skills, and a customer-centric approach.

Compensation Package

• Salary Range: $95,000 - $105,000 per year
• Discretionary Annual Bonus
• Comprehensive Benefits Package

Responsibilities

• Attract, retain, and develop talent within the claims department.
• Oversee the orientation and onboarding process for new team members.
• Manage staff performance, provide frequent feedback, and address training needs.
• Develop and execute strategic file management plans to achieve optimal resolution and business results.
• Conduct quality file reviews and implement strategies to improve file quality, customer service, and cost management.
• Leverage data, management information, and technology to support business strategies and improve outcomes.
• Ensure compliance with all state regulations and company policies.
• Develop and maintain effective relationships with colleagues, business partners, customers, agents, and regulatory agencies.
• Participate in business meetings and agency visits as required.
• Overnight travel may be required.
• Perform other duties as assigned.

Qualifications/Requirements

• Education: Bachelor’s Degree or equivalent business experience.
• Experience: Minimum of five (5) years of progressive experience in claims management, with multi-state experience preferred.
• Extensive knowledge of the claims process, including the ability to evaluate large and complex claims.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong analytical, decision-making, and negotiation skills.
• Excellent written and verbal communication skills at all levels.
• Ability to work collaboratively with vendors and team members.
• Valid driver’s license and satisfactory Motor Vehicle Driving Record.
• Spanish-speaking ability is a plus.

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