Job Description

Senior Claims Representative

Job Summary

Seeking a highly skilled and experienced Senior Claims Representative to join a growing team. This role involves the investigation, evaluation, negotiation, and resolution of property claims with moderate to high complexity and value. The ideal candidate will possess a strong understanding of residential property claims, demonstrate excellent customer service skills, and thrive in a collaborative, team-oriented environment.

Compensation Package

• Salary Range: $65,000 - $80,000 per year
• Bonus: Discretionary annual bonus
• Benefits: Comprehensive benefits package provided

Responsibilities

• Investigate, evaluate, negotiate, and resolve assigned property claims of moderate to high complexity.
• Determine the facts of the loss, coverage applicability, and degree of exposure by unit of coverage.
• Review, analyze, and apply policy conditions, provisions, exclusions, and endorsements pertinent to a variety of losses.
• Establish timely and accurate property claim and expense reserves.
• Communicate professionally with customers, agents, and other stakeholders regarding all aspects of the claims process.
• Serve as a trainer and participate in special projects as assigned.
• Determine settlement amounts based on independent judgment, contractor estimate validation, appraisals, and policy application.
• Negotiate and convey property claim settlements within authority limits.
• Maintain an effective diary system to ensure timely resolution and document claim file activities in compliance with established procedures and state regulations.
• Provide exceptional customer service to meet the needs of insureds, agents, and other internal and external customers.
• Perform other duties as required.

Qualifications/Requirements

• Education: Bachelor’s Degree or equivalent business experience.
• Experience: Minimum of 5 years of progressive experience in adjusting residential and commercial property claims.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Customer service orientation with a focus on empathy and ownership.
• Solid analytical and decision-making skills.
• Preferred Qualifications:
  • Bilingual proficiency.
  • AIC designation or other professional certifications specific to claims.

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