Job Description
Insurance Agency Assistant Manager
Job Summary
Seeking a dedicated and experienced Insurance Agency Assistant Manager to oversee daily operations, drive sales growth, and lead a team of professionals to achieve performance goals. This role is pivotal in managing client relationships, optimizing profitability, and maintaining high standards of customer service. The ideal candidate will have a strong background in both Personal and Commercial lines of insurance, with a proven ability to lead and inspire a team.
Compensation Package
- Base Salary: $60,000 annually
- Annual Bonuses: $25,000+ (paid throughout the year)
- Growth Opportunity: Potential to take over agency management in the future
Responsibilities
- Sales & Growth: Develop and implement strategies to achieve monthly and quarterly sales targets, driving revenue growth.
- Team Leadership: Recruit, train, motivate, and mentor staff, including producers and customer service representatives.
- Operations Management: Oversee daily workflows, including policy issuance, renewals, and administrative tasks.
- Compliance & Risk Management: Ensure all agents adhere to state regulations, licensing requirements, and company policies.
- Customer Service Excellence: Address high-level client concerns, monitor satisfaction levels, and improve client retention rates.
- Performance Metrics: Track and analyze key performance indicators (KPIs) such as new business premium growth, retention rates, loss ratios, and sales conversion rates.
Qualifications/Requirements
- Licensing: Valid Property & Casualty (P&C) Insurance License.
- Experience: Proven experience as an insurance agent with expertise in both Personal and Commercial lines sales and service.
- Skills: Strong leadership, communication, and negotiation skills. Proficiency in agency management systems, particularly Epic.
- Mindset: A proactive, results-driven individual with a passion for delivering exceptional customer service and fostering team success.
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