Job Description

Senior Claims Specialist - Multi-Line Adjuster (GL/Property Damage, BI, Commercial Auto)

Job Summary

Seeking a highly skilled and experienced Senior Claims Specialist to join a team. This role involves handling claims across multiple lines of coverage, including General Liability, Commercial Auto, Property Damage, Bodily Injury, and Litigation. The ideal candidate will possess a strong background in claims investigation, coverage analysis, and resolution, with a focus on delivering exceptional customer service to internal and external stakeholders. This is a hybrid position, requiring three days per week in the office.

Compensation Package

• Salary: $85,000 - $105,000 per year (based on experience)
• Benefits:
  • 28 days of Paid Time Off (PTO) to start
  • 37.5-hour workweek
  • Personal Performance Incentive Bonus (discretionary) and annual salary reviews
  • 401(k) with company match
  • Comprehensive health, dental, and vision insurance starting the 1st of the month following your start date
  • Company-paid life insurance (2x annual earnings)
  • Paid time off for 12 holidays annually
  • Education and training opportunities, including financial assistance for insurance designations
  • Employee fitness program
  • Flexible start and end times for a 7.5-hour workday

Responsibilities

• Analyze and interpret policy conditions, exclusions, and endorsements to resolve coverage and liability issues.
• Prepare reservation of rights letters, non-waiver agreements, and coverage disclaimers.
• Evaluate and adjust claim reserves to reflect potential exposure accurately.
• Conduct thorough investigations, including obtaining statements, records, and other evidentiary materials.
• Document and report on investigation findings and claims handling activities.
• Negotiate settlements through mediation, arbitration, or court-supervised efforts.
• Manage and direct defense counsel, independent adjusters, and other third-party vendors.
• Maintain compliance with regulatory and jurisdictional requirements.
• Provide exceptional customer service to clients, claimants, and other stakeholders.
• Travel as needed to company offices, customer locations, and litigation-related events.

Qualifications/Requirements

• Minimum of 5 years of experience in:
  • Coverage review, including interpreting policies and agreements.
  • Claims investigation, including obtaining statements and retaining experts.
  • Claims administration, including compliance with laws and procedures.
  • Claims settlement, including preparation of legal documents and participation in court proceedings.
• Strong knowledge of coverage, negligence principles, investigation, and negotiation techniques.
• Active Adjuster License (or ability to obtain and maintain state licenses as required).
• Proven ability to manage a caseload of 100-125 claims, including litigation cases.
• Experience handling liability claims in one or more of the following states: FL, GA, AL, NC, SC, VA, and PA.
• Excellent judgment, negotiation, and decision-making skills.
• Strong organizational and multitasking abilities.
• Exceptional communication skills for interacting with clients, claimants, and legal professionals.
• Willingness to travel as required.
  
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