Job title: Commercial Insurance Account Manager
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Account Manager
Location: Happy Valley, OR
Job published: 03/09/2026
Job ID: 151216

Job Description

Commercial Lines Account Manager (CLAM)

Job Summary

Seeking a dedicated and detail-oriented Commercial Lines Account Manager (CLAM) to join a team. This role is pivotal in ensuring seamless account management and delivering exceptional customer service to the clients. The ideal candidate will have a strong background in commercial lines insurance, excellent organizational skills, and a passion for providing top-tier client support. This is a full-time position with the opportunity to work in a collaborative and supportive environment.

Compensation Package

  • Salary Range: $65,000 - $75,000 annually (higher compensation considered for candidates with extensive experience).
  • Retirement Plan: Simple IRA.
  • Work Arrangement: Fully onsite preferred; hybrid option available (2 days remote, 3 days in-office).
  • Additional Benefits: Comprehensive benefits package available.

Responsibilities

Daily Operations

  • Process new business packets, financing agreements, and policy documents.
  • Coordinate with carriers to obtain and review renewal quotes.
  • Collaborate with producers to finalize renewals and send quotes to insureds.
  • Ensure accurate issuance of certificates, endorsements, and policy updates.
  • Manage carrier and state filings (e.g., CCB, DOLI).

Policy Management

  • Process policy endorsements, issue ID cards, and handle invoices.
  • Investigate and resolve policy/endorsement errors or discrepancies.
  • Maintain accurate client records in the agency management system (AMS).

Claims & Audits

  • Assist insureds with filing claims and track claim progress.
  • Process direct-bill and agency-bill audits, ensuring accurate invoicing.

Client Service & Support

  • Provide exceptional customer service to insureds and carriers.
  • Respond to billing inquiries and carrier questions.
  • Attend carrier meetings and stay updated on carrier appetites.

Qualifications/Requirements

  • Minimum of 2+ years of experience in commercial lines insurance account management (preferred).
  • Active Oregon Property & Casualty (P&C) insurance license required.
  • Proficiency with agency management systems, particularly AMS360.
  • Strong organizational skills and attention to detail.
  • Excellent customer service and communication skills.
  • Ability to work independently and collaboratively within a team.

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