Job Description

Commercial Lines Account Manager

Job Summary

Seeking a dedicated and detail-oriented Commercial Lines Account Manager to join a well-established insurance agency. This role supports a collaborative, team-oriented environment that values long-term relationships, operational excellence, and continuous improvement. The position offers the opportunity to work within a stable organization that combines a supportive culture with the structure, resources, and best practices of a larger firm. The ideal candidate is service-driven, highly organized, and committed to delivering consistent, high-quality support across commercial lines accounts.

Compensation Package

• Salary: Up to $85,000 annually, based on experience.
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
• Work Schedule: Hybrid model (3 days in-office, 2 days remote) following a 60-day onsite training period.

Responsibilities

• Manage a generalist book of business, with a focus on contractor accounts (approximately 40% of the book).
• Service a book of business consisting of 100-120 policies, primarily small accounts.
• Oversee renewals, including marketing renewals independently.
• Collaborate with outsourced teams for processing, certificates, and document retrieval.
• Ensure high attention to detail in all aspects of account management.
• Provide exceptional customer service to clients, maintaining strong relationships and addressing their needs promptly.

Qualifications/Requirements

• Experience: Proven experience in servicing and managing commercial lines accounts, with a strong focus on renewals.
• Skills: Exceptional attention to detail and organizational skills.
• Technical Proficiency: Familiarity with AMS360, Outlook, and RingCentral is preferred.
• Licenses/Designations: Holds an active P&C (Property and Casualty) insurance license.
• Work Environment: Ability to work in a hybrid model, with an initial 60-day onsite training period.

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