Job Description

Personal Lines Customer Service Representative (CSR)

Job Summary

Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative (CSR) to join a growing team. This is a fully remote position, offering an excellent opportunity for an individual with a passion for client service and a desire to grow within the insurance industry. The ideal candidate will be tech-savvy, eager to learn, and possess strong organizational and communication skills.

Compensation Package

• Hourly Rate: $18 - $22 per hour (commensurate with experience)
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Provide exceptional customer service to clients, ensuring their needs are met promptly and professionally.
• Manage a book of business with accounts typically under $50,000 in premium, including a significant number of contractor accounts.
• Assist with quoting new and renewal business as needed.
• Maintain accurate and organized client records using EPIC software.
• Respond to client inquiries in a timely and professional manner.
• Collaborate with team members to ensure seamless service delivery.
• Stay updated on industry trends and company policies to provide informed support to clients.

Qualifications/Requirements

• Minimum of 1 year of experience in the insurance industry (preferred).
• Proficiency in using EPIC software or similar platforms is a plus.
• Strong technical skills and the ability to quickly learn new systems and processes.
• Excellent organizational skills with a keen attention to detail.
• Strong communication and interpersonal skills to effectively interact with clients and team members.
• A proactive and eager attitude with a willingness to be trained and grow within the role.
• Ability to work independently in a fully remote environment.
• Must be based in Texas.

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