Job title: Personal Insurance Customer Service Agent / Account Manager (Bilingual Preferred – Not Required)
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Account Manager
Location: Chantilly, VA
Job published: 09/11/2025
Job ID: 143199

Job Description

Personal Lines Insurance Account Manager - Hybrid

Summary

Looking for a Personal Lines Account Manager to their team.

Responsibilities include:

  • Handling standard personal lines accounts 
  • Client presentations and ability to resolve client concerns and issues
  • Review and recommend coverages for clients with a focus on satisfaction, retention and rounding existing accounts
  • Liaison between clients and carriers
  • Ability to cross sell and help walk-in/phone- sales questions
  • Ability to handle all types of personal insurance
  • Order and process renewal & change requests
  • Advise of coverage recommendations and assist clients with Insurance claims
  • Assist in retaining accounts - follow up on cancelations & Broker of Record Letters
  • Cross sell & round out accounts

Requirements:

  • Must have an active P&C license
  • Must have working knowledge of agency management software, specifically Applied EPIC
  • Must have excellent presentation and communication skills
  • Ability to multi-task and work in fast paced Insurance environment
  • Ability to work within a team environment
  • Ability to self-direct the completion of insurance related job duties 

 

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