Job Description

Job Summary
The Commercial Lines Client Service Manager (CSM) leads service delivery and client retention efforts for a portfolio of mid- to large-market, complex commercial insurance accounts. This role develops and executes client strategies, oversees renewals and remarketing initiatives, and ensures seamless collaboration with service team members.

Responsibilities

• Develop and implement tailored service strategies for mid- to large-market accounts
• Manage the renewal process, including premium analysis, coverage reviews, and client communications
• Lead remarketing efforts by preparing submissions, coordinating with carriers, and presenting options
• Generate quotes for new business and renewals, ensuring accuracy and timeliness
• Collaborate with the Client Service Specialist and Client Service Associate to deliver exceptional service
• Serve as primary liaison between clients, underwriters, and internal departments to resolve complex issues
• Monitor account performance and identify opportunities for enhanced service or product solutions

Qualifications/Requirements

• Active Property & Casualty (P&C) insurance license
• Minimum of 3 years’ experience managing mid- to large-market, complex commercial accounts
• Proven track record in client strategy development, renewals, and remarketing
• Excellent verbal and written communication skills
• Strong organizational and project-management abilities
• Ability to collaborate effectively with diverse stakeholders
• Proactive problem-solving approach and empathetic client focus
• Proficiency with agency management systems and Microsoft Office Suite

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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