Job Description

Commercial Insurance Account Manager (Hybrid in Columbus GA)

Benefits Include: Medical, dental, vision, 401(k) with match, PTO, tuition reimbursement, and more

Overview:
We are looking for a client-focused, detail-oriented Commercial Lines Client Manager to join our team. This role offers an exciting opportunity to manage a book of business, deliver exceptional service, and collaborate with high-performing teams to exceed client expectations. If you have a passion for insurance, relationship management, and strategic problem-solving, we want to meet you!

What You'll Do:

• Manage your own book of business or work closely with the client team to ensure deliverables meet expectations

• Serve as a reliable point of contact for clients, maintaining and strengthening long-term relationships

• Keep the account team informed of client developments or changes

• Prepare and review client-facing materials including proposals, stewardship reports, and presentations

• Participate in meetings and special projects; attend client meetings as needed

• Support other Client Managers during peak periods

• Execute client strategies and deliverables as directed by the account team

• Utilize tools like Reference Connect, Playbook, and MMA U for daily tasks

• Contribute to new business and renewals by preparing BORs, performing exposure analysis, and coordinating market submissions

• Support premium allocation, proposal preparation, binder processing, and carrier communications

• Provide general service including coverage changes, audit reviews, and contract analysis

What You'll Bring:

• 3–5 years of relevant experience in commercial insurance

• Associate or Bachelor’s degree preferred; relevant experience will be considered in lieu of a degree

• Progress toward advanced insurance designations (CIC, CISR, CRM, CPCU, ARM, etc.) is a plus

• Strong ability to prioritize, manage time, and handle multiple projects independently

• Experience managing a small book of business or supporting larger accounts

• Proficiency with Microsoft Office, especially Excel

• Strong communication and client service skills

• Active Property & Casualty license (or ability to obtain within 90 days of hire)

• Familiarity with industry tools and a desire to stay up to date with trends and regulations

• A team-oriented mindset and a commitment to our core values: Integrity, Collaboration, Passion, Innovation, and Accountability

Why Join Us?
We believe in rewarding great work with great benefits and opportunities. Along with competitive compensation, we offer a supportive culture and the tools you need to thrive:

• Comprehensive medical, dental, and vision insurance

• 401(k) with company match

• Generous PTO and volunteer time off

• Tuition reimbursement and professional development

• Paid life and disability coverage

• Career mobility and internal networking opportunities

• Company match for charitable contributions

• Employee stock purchase plans

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