Job Description

Job Description: Small Commercial Insurance Account Manager

Position Title: Small Commercial Insurance Account Manager
Department: Commercial Insurance
Reports To: Commercial Lines Manager or Agency Principal
Employment Type: Full-Time

Job Summary

The Small Commercial Insurance Account Manager is responsible for managing and servicing a portfolio of small commercial insurance accounts. This role involves maintaining strong relationships with clients, underwriters, and other stakeholders, ensuring all policies are properly managed, and providing exceptional customer service.

Key Responsibilities

• Account Management:

  • Manage and service a portfolio of small commercial insurance accounts.
  • Handle renewals, endorsements, cancellations, and new business.
  • Ensure timely and accurate processing of policy documentation and changes.

• Client Relations:

  • Develop and maintain strong relationships with clients, understanding their insurance needs and providing appropriate solutions.
  • Conduct regular client reviews and coverage assessments to ensure adequate protection.
  • Resolve client inquiries and issues promptly and professionally.

• Underwriting and Policy Administration:

  • Collaborate with underwriters to negotiate terms and secure competitive rates for clients.
  • Prepare and present insurance proposals and quotes to clients.
  • Ensure compliance with all underwriting guidelines and company policies.

• Sales Support:

  • Assist producers with the preparation of new business proposals and presentations.
  • Cross-sell additional lines of coverage and insurance products to existing clients.
  • Identify opportunities for new business development within the existing client base.

• Risk Management:

  • Advise clients on risk management strategies and loss prevention measures.
  • Conduct risk assessments and provide recommendations for coverage improvements.

• Documentation and Reporting:

  • Maintain accurate and up-to-date client records in the agency management system.
  • Prepare and analyze reports on account activity, renewal rates, and other key metrics.
  • Ensure all documentation is compliant with industry regulations and company standards.

Qualifications

• Experience:

  • Minimum of 3 years of experience in commercial insurance account management or a similar role.
  • Experience with small commercial accounts is highly preferred.

• Skills:

  • Strong knowledge of commercial insurance products, coverages, and industry practices.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency in using agency management systems and Microsoft Office Suite.
  • Strong organizational and time management skills with the ability to handle multiple priorities.

• Personal Attributes:

  • Detail-oriented with a high level of accuracy.
  • Customer-focused with a commitment to providing exceptional service.
  • Ability to work independently as well as collaboratively in a team environment.

Working Conditions

• Office environment with occasional travel to client sites or industry events.
• Full-time position with standard business hours; some after-hours work may be required.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with employer match.
• Paid time off and holidays.
• Continuing education and professional development opportunities.

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