Job Description

Overview

As a Commercial Lines Supervisor, you will be responsible for managing and overseeing a team of commercial lines insurance professionals. You will play a crucial role in ensuring the team meets and exceeds sales targets, while maintaining high levels of customer satisfaction and operational excellence.

Responsibilities

• Supervise and mentor a team of commercial lines insurance professionals
• Set and monitor sales targets and KPIs for the team
• Develop and implement strategies to drive sales and achieve business objectives
• Provide training and support to team members to enhance their skills and knowledge
• Analyze market trends and identify opportunities for business growth
• Collaborate with other departments to ensure seamless operations and exceptional customer service
• Handle escalated customer issues and provide resolution in a timely manner
• Oversee the underwriting process and ensure compliance with industry regulations
• Conduct performance evaluations and provide feedback for continuous improvement

Qualifications

• 5+ years of experience in commercial lines insurance
• Proven track record of success in a supervisory or managerial role
• In-depth knowledge of commercial insurance products and industry trends
• Strong leadership and coaching skills
• Excellent communication and interpersonal abilities
• Proficiency in using insurance agency management systems and Microsoft Office suite
• Bachelor’s degree in business, finance, or related field (or equivalent experience)

Day-to-day

• Leading and motivating the team to meet and exceed sales targets
• Providing guidance and support to team members on sales strategies and product knowledge
• Collaborating with other department heads to streamline operations and enhance customer experience
• Conducting regular performance evaluations and one-on-one meetings with team members
• Staying updated on industry trends and market conditions
• Resolving escalated customer issues and ensuring customer satisfaction

#LI-ZS1