Job Description

Personal Lines Account Executive

Job Summary

Are you an experienced insurance professional looking for a collaborative and growth-oriented environment? If so, an established agency is seeking a Personal Lines Account Executive to join their team! Key responsibilities include servicing a book of business, handling policy changes, quoting new & renewal business, building & maintaining strong client relationships, and delivering top-notch service. If you're a results-driven professional with a passion for exceeding client expectations, this role is for you.

Responsibilities

• Manage the renewal process, taking full ownership from initial review to policy issuance.
• Set clear expectations with clients regarding renewal timelines and procedures.
• Coordinate with internal teams to process policy changes, endorsements, and issue certificates of insurance promptly.
• Address client inquiries and concerns promptly and professionally, ensuring high levels of client satisfaction.
• Maintain regular and professional communication with clients, insurance carriers, and internal stakeholders.
• Prepare and submit comprehensive insurance applications and proposals to carriers on behalf of clients.
• Prepare accurate and timely quotes for both new and renewal business.
• Review insurance quotations to identify optimal coverage options for clients' personal insurance needs.
• Create accurate and professional insurance proposals for client presentations.
• Ensure all policy endorsements are accurate and comply with clients' insurance requirements.
• Assist clients with premium audits and manage disputes when necessary.
• Issue certificates of insurance in accordance with client requests.
• Verify the accuracy of newly issued policies before delivering them to clients.
• Identify cross-sell opportunities within existing client accounts and recommend additional coverage options.
• Stay updated on industry trends, maintain relevant certifications, and participate in ongoing training.
• Provide mentorship and support to team members to foster their professional growth.
• Efficiently prioritize and manage workload to meet client needs and deadlines.

Qualifications/Requirements

• Possesses a comprehensive understanding of various insurance products.
• Demonstrates strong verbal and written communication skills, with the ability to effectively communicate with clients, insurance carriers, and team members.
• Exceptional client service orientation with a proactive and solutions-driven approach.
• Experience handling client inquiries, concerns, and providing timely resolutions.
• Experienced in building and maintaining positive client relationships, ensuring exceptional customer service and satisfaction.
• Strong organizational and time management skills to prioritize and manage workload efficiently.
• Attention to detail in policy reviews, documentation, and client communication.
• Previous experience with both Standard and High Net Worth accounts.
• Ability to provide professional guidance to customers on insurance coverage options is required.
• Strong marketing experience is required.
• Familiarity and knowledge of CFP and DIC policies – required.
• Holds an active Property and Casualty (P&C) Insurance License.
• Preferred Agency Management System Experience: HawkSoft
• 5+ years of relevant insurance industry experience preferred.
• Holds at least one professional designation or has comparable job experience.
• Above average computer skills with the capacity to master essential software programs.

Compensation Package

• Excellent opportunities for professional growth and advancement.
• Competitive compensation: Between $65k-$85k (based on experience) + bonus opportunity.
• Paid time off and company holidays.
• Comprehensive benefits package, including health, dental, vision, 401(k), and more.
• Hybrid work schedule available.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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