Job Description

Commercial Lines Account Manager - Hybrid $65-$90k
Reputable established Agency with Great Culture and Growth Opportunities

Responsibilities:

1. Client Relationship Management:

   • Develop and maintain strong relationships with commercial clients.
   • Act as the main point of contact for clients, addressing inquiries, concerns, and providing exceptional customer service.
   • Understand clients' business needs and insurance requirements.

2. Policy Administration:

   • Coordinate the renewal process for commercial insurance policies.
   • Review policy terms, conditions, and coverage to ensure accuracy and adequacy.
   • Process policy endorsements, cancellations, and other policy-related transactions.
   • Keep abreast of changes in insurance regulations and industry trends.

3. Risk Analysis:

   • Analyze and assess the risk exposure of commercial clients.
   • Collaborate with underwriters to negotiate policy terms and conditions.
   • Provide recommendations for risk mitigation and improvements.

4. Documentation and Record Keeping:

   • Maintain accurate and up-to-date client files, ensuring compliance with regulatory requirements.
   • Prepare and present comprehensive reports to clients on policy details, coverage, and renewals.

5. Claims Management:

   • Assist clients in the event of a claim, facilitating communication between clients and claims adjusters.
   • Monitor the progress of claims and provide updates to clients as needed.

6. Cross-Selling and Upselling:

   • Identify opportunities for cross-selling additional insurance products to meet clients' evolving needs.
   • Collaborate with sales and underwriting teams to explore new business opportunities.

7. Compliance and Regulatory Adherence:

   • Ensure compliance with insurance regulations, company policies, and industry standards.
   • Stay informed about changes in regulations and communicate updates to clients.

Qualifications:

1. Experience:

   • Proven experience as a Commercial Lines Account Manager or similar role in the insurance industry.

2. Insurance Knowledge:

   • In-depth understanding of commercial insurance products, coverages, and industry trends.

3. Communication Skills:

   • Excellent communication and interpersonal skills.
   • Ability to explain complex insurance concepts to clients in a clear and concise manner.

4. Organizational Skills:

   • Effective organizational and time-management skills to handle multiple tasks simultaneously.

5. Computer Proficiency:

   • Proficient in using Applied Epic or similar software

6. Professional Certification:

   • Active Property & Casualty License

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