Job Description

Commercial Lines Account Executive

Job Summary

Are you an experienced insurance professional looking for an engaging, rewarding, and remote opportunity within the insurance industry? If so, an established agency is seeking a Commercial Lines Account Executive to join their team! Key responsibilities include managing the renewal process, building & maintaining strong client relationships, collaborating with internal teams, and delivering top-notch service. If you're a results-driven professional with a passion for exceeding client expectations, this role is for you.

Responsibilities

• Take full ownership of the renewal process.
• Set expectations with clients and carriers regarding renewal deadlines.
• Coordinate with internal teams to process endorsements and certificates.
• Handle incoming service requests from clients promptly, addressing inquiries and concerns.
• Maintain excellent communication with clients, carriers, producers, and team members in a professional and timely manner.
• Prepare comprehensive and high-quality insurance submissions to carriers on behalf of clients or prospects.
• Review and analyze carrier quotations to identify the most suitable options for clients' insurance needs.
• Create professional and accurate insurance proposals for client presentations.
• Review endorsements for accuracy and compliance with clients' insurance requirements.
• Perform thorough contract reviews to identify insurance requirements and ensure compliance.
• Assist clients during premium audits and handle disputes if necessary.
• Prepare and issue certificates of insurance as required by clients.
• Verify the accuracy of newly issued policies before delivering them to clients.
• Develop and nurture strong relationships with key clients and insurance carriers through regular communication via phone, email, and in-person meetings.
• Address client inquiries related to administration, billing, claims, and other service-related issues promptly and professionally.
• Continuously identify cross-sell opportunities within existing client accounts.
• Proactively suggest new lines of coverage to clients, tailoring recommendations to their specific needs.
• Market client accounts, prepare marketing information, gather necessary data for client presentations, and present marketing options to clients.
• Complete the implementation process for policies, ensuring all required forms are prepared and delivered to clients.
• Stay up to date with industry trends, maintain relevant certifications, and complete assigned training.
• Stay informed about underwriting requirements and authority outlined by each carrier to provide accurate information to clients.
• Serve as a mentor to team members, offering guidance and support in their professional growth.
• Prioritize and manage workload efficiently.

Qualifications/Requirements

• Demonstrates strong verbal and written communication skills, with the ability to effectively communicate with clients, insurance carriers, and team members.
• Possesses a comprehensive understanding of various insurance products and demonstrates the ability to provide expert advice to clients.
• Exceptional client service orientation with a proactive and solutions-driven approach.
• Experience handling client inquiries, concerns, and providing timely resolutions.
• Experienced in building and maintaining positive client relationships, ensuring exceptional customer service and satisfaction.
• Strong organizational and time management skills to prioritize and manage workload efficiently.
• Attention to detail in policy reviews, documentation, and client communication.
• Holds an active Property and Casualty (P&C) Insurance License.
• Preferred Agency Management System Experience: AMS360, ImageRight
• 7+ years of relevant insurance industry experience preferred.
• Previous experience in commercial lines account management.
• Holds at least one professional designation or has comparable job experience.
• Above average computer skills with the capacity to master essential software programs.
• Previous Ocean Marine experience is highly preferred.
• Prior experience supervising/overseeing direct reports is required.

Compensation Package

• Excellent opportunities for professional growth and advancement.
• Competitive compensation: Between $90K-$110K (based on experience).
• Paid time off and company holidays.
• Comprehensive benefits package, including health, dental, vision, 401(k), and more.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-CD3