Job Description

Job Description: Senior Claims Adjuster - Homeowners Property

Job Summary

Seeking an experienced Senior Claims Adjuster - Homeowners Property to handle complex property claims efficiently while ensuring a high level of service and accuracy. This role requires strong technical expertise in claims adjusting and a proactive approach to resolving claims with policyholders, contractors, and other stakeholders.

Responsibilities

• Investigate, evaluate, and resolve complex homeowners property claims, ensuring claims are settled according to policy terms and state regulations.
• Analyze property damage to assess coverage applicability, estimate losses, and establish reserves.
• Collaborate with insureds, contractors, legal representatives, and third-party vendors to facilitate timely claims resolution.
• Perform site inspections or virtual evaluations, thoroughly documenting findings with relevant records and photographs.
• Mentor junior claims adjusters in effective claims handling and technical proficiency.
• Maintain accurate, organized case management records and prepare detailed reports for all claims.
• Utilize claims management systems and tools to streamline processes and ensure compliance.
• Clearly communicate claims outcomes to clients, providing updates and addressing any concerns throughout the process.
• Monitor industry updates, regulatory changes, and best practices to maintain compliance and stay informed.
• Identify potential fraudulent claims and initiate a specialized investigation as required.
• Participate in catastrophe response efforts, including travel to impacted areas as necessary.

Qualifications/Requirements

Education & Certification:

• High school diploma or GED required; bachelor's degree in insurance, business administration, or related field preferred.
• Possession of active state adjuster’s license(s) or ability to obtain licensing within a defined timeframe.

Experience & Skills:

• 5-7 years of experience in homeowners claims adjusting, with in-depth knowledge of property claims and construction terminology.
• Proficiency in estimating software.
• Highly developed negotiation, problem-solving, and decision-making skills.
• Strong communication skills with a focus on customer service and issue resolution.
• Ability to handle and prioritize multiple claims efficiently in a dynamic environment.

Additional Requirements:

• Comprehensive understanding of federal and state insurance regulations applying to property claims.
• Willingness to travel up to 25% for on-site inspections and catastrophe response with minimal notice.

Perks and Benefits

• Competitive compensation and benefits package.
• Professional development opportunities and career growth potential.
• Access to cutting-edge tools and innovative technologies.
• Collaborative work environment that prioritizes delivering exceptional service.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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