Job Description

Auto Liability PD Claims Specialist

Job Summary

Seeking a dedicated professional to join a dynamic team in a collaborative, high-performance environment. This is an in-office position where you will play a pivotal role in managing auto liability claims, ensuring compliance with industry standards, and delivering exceptional customer service. If you are passionate about problem-solving, thrive in a fast-paced setting, and are committed to excellence, we encourage you to apply.

Compensation Package

We offer a competitive compensation package, including:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Commitment to Training and Development

Responsibilities

As an Auto Liability PD Claims Specialist, your key responsibilities will include:

• Reviewing and determining the course of action on assigned claims using technical knowledge and experience.
• Conducting thorough investigations and maintaining accurate documentation of coverage, liability, and damages.
• Honoring, declining, or negotiating first- and third-party liability claims upon completion of policy investigation and analysis.
• Collaborating with internal and external customers to establish facts and develop evidence for claims resolution.
• Organizing and prioritizing work activities to ensure prompt and efficient claim resolution.
• Preparing and presenting claim evaluations for appropriate settlement authority.
• Notifying the Underwriting Department of any adverse information uncovered during investigations.
• Ensuring compliance with unfair claim practices in applicable states.
• Maintaining professionalism in vendor interactions while upholding the company’s reputation for quality service.
• Providing exceptional customer service to both internal and external stakeholders.
• Performing other duties as assigned.

Qualifications/Requirements

To be successful in this role, you should meet the following qualifications:

• Minimum of 3 years of experience in auto liability and property damage claims or related fields.
• Texas Licensed Adjuster - All Lines (Multi-State licensing preferred).
• Strong analytical, organizational, interpersonal, and communication skills (verbal, written, and phone).
• Experience in an automated claims processing environment is preferred.
• Familiarity with fraud reduction practices and general knowledge of policies, file procedures, and state regulations.
• Ability to pass written examinations required by state statutes to become a licensed Claims Adjuster.
• Non-Standard insurance experience is a plus but not required.
• Bilingual proficiency in Spanish is a valuable asset.
• In-office position (not available for hybrid or remote work).

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