Job Description

Licensed Customer Service Representative (CSR)

Job Summary

Seeking a dedicated and professional Licensed Customer Service Representative (CSR) to join a team. This role involves servicing a diverse portfolio of Personal Lines (PL) and Commercial Lines (CL) insurance clients.This is an excellent opportunity for a motivated individual to contribute to a dynamic and client-focused environment.

Compensation Package

• Base Salary: $40,000 annually
• Bonus Incentives: Additional bonuses tied to retention percentages of the client book

Responsibilities

• Provide exceptional customer service to a diverse client base, with a focus on Korean-speaking customers.
• Manage and service a mix of Personal Lines (PL) and Commercial Lines (CL) insurance accounts.
• Address client inquiries, resolve issues, and ensure a seamless customer experience.
• Maintain and grow client relationships by delivering timely and accurate information.
• Ensure compliance with all state licensing requirements and company policies.
• Collaborate with internal teams to meet client needs and achieve retention goals.

Qualifications/Requirements

• Must hold a valid Georgia (GA) insurance license.
• For Florida-based candidates, a 4-40 or 2-20 P&C license is acceptable, provided the candidate is also licensed in Georgia.
• Fluency in Korean (verbal proficiency is mandatory).
• Previous experience in customer service, preferably within the insurance industry.
• Strong communication and interpersonal skills.
• Ability to work in-office at Pembroke Pines/Miami, Florida, or Lawrenceville, Georgia, or remotely if meeting licensing requirements.
• Proven ability to manage and retain a client book effectively.

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