Job Description

Senior Claims Consultant

Job Summary

Looking for a highly skilled and experienced Senior Claims Consultant to join a team. This role involves providing strategic oversight and resolution strategies for domestic USA property and casualty claims, conducting trend analyses, and collaborating with various stakeholders to ensure optimal claims management.

Compensation Package

• Competitive salary commensurate with experience
• Comprehensive benefits package
• Opportunities for professional growth and development

Responsibilities

• Provide general oversight on all domestic USA property and casualty claims, including participation in resolution strategy conferences for medium and large losses.
• Conduct strategic analysis of losses and perform trend analysis in collaboration with the risk engineering department.
• Prepare and present claim reviews for insureds and brokers, summarizing claims, identifying trends, and formulating resolution strategies.
• Participate in underwriting meetings to provide insights on potential risks, account claim history, and open claims exposure.
• Monitor adjuster best practices and ensure overall customer satisfaction.
• Respond promptly to claims inquiries from carriers, brokers, and insureds, providing status updates and accurate loss data.
• Establish account special handling instructions and coordinate with carriers/TPAs for approval and implementation.
• Assist with select accounts for foreign U.S. Master Policy claims handled by TPA partners in the United Kingdom.
• Review coverage opinions and provide expert advice to carrier partners and internal leadership.
• Maintain an internal large loss tracker with pertinent case developments.
• Support the Chief Claims Officer in stewardship protocols and portfolio management.

Qualifications/Requirements

• Minimum of 10 years’ experience in Commercial Property and Casualty claims.
• Bachelor’s degree required (may be waived with substantial relevant experience). Preferred majors include risk management and insurance, economics, business, or finance.
• Strong technical understanding of P&C products and services, including ISO-based forms.
• Proven ability to work independently, analyze data, and solve complex problems.
• Exceptional customer-facing skills with the ability to resolve conflicts professionally and courteously.
• Expertise in analyzing insurance policy documentation and legal correspondence.
• Strong written and verbal communication skills.
• Proficiency in MS Office products.
• Experience in ancillary lines of insurance (e.g., Ocean Marine, Inland Marine, Aviation, Financial Lines, Builder’s Risk) is a plus.

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