Job Description

Job Title: Commercial Auto Adjuster - Property Damage (PD)

Job Summary

We are seeking a dedicated and detail-oriented Commercial Auto Adjuster - Property Damage (PD) to join our vibrant and diverse team. In this role, you will evaluate, negotiate, and resolve property damage claims arising from commercial auto policies. You will utilize your exceptional communication and analytical skills to deliver superior customer service, maintain compliance with regulations, and support our commitment to fostering a positive and inclusive work environment. This is an excellent opportunity for a results-driven individual who thrives in a collaborative setting and is eager to contribute to a forward-thinking organization.

Responsibilities

• Investigate, evaluate, and settle commercial auto property damage claims in accordance with company policies and industry standards.
• Communicate effectively with policyholders, claimants, attorneys, vendors, and internal stakeholders while maintaining professionalism and empathy.
• Conduct thorough assessment of damages, analyze liability exposures, and determine appropriate settlements promptly and accurately.
• Prepare detailed and accurate documentation, including statements, appraisal records, and settlement offers.
• Work closely with third-party vendors (e.g., appraisers, repair shops) to determine the extent of property damage and costs of repairs.
• Negotiate settlements with claimants and/or attorneys while adhering to legal and appropriate procedural policies.
• Ensure compliance with federal, state, and local regulations governing property damage claims.
• Stay current with market trends, laws, and company policies to effectively manage claims.
• Provide support and mentorship to team members as needed and contribute to a culture of continuous learning and development.

Qualifications/Requirements

• A minimum of 2-4 years of experience in handling commercial auto property damage claims is required.
• Active adjuster license(s) in applicable states.
• Proficiency in claims management systems and ability to quickly adapt to new technology; solid understanding of property damage estimating software is preferred.
• Strong ability to analyze facts, assess liability, estimate damages, and evaluate settlement opportunities.
• Exceptional written and verbal communication skills with the ability to explain complex scenarios in an empathetic and professional manner.
• Commitment to delivering outstanding customer-focused solutions while maintaining ethical and equitable standards.
• Ability to work independently and collaboratively within a diverse team environment.
• Adept at managing time, prioritizing tasks, and balancing a demanding workload.
• Familiarity with federal, state, and local regulations governing claims handling.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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