Director of Commercial Lines

Job Summary

Seeking a highly skilled and experienced Director of Commercial Lines to join a growing team. This leadership role is pivotal in managing and overseeing the commercial lines department, ensuring the delivery of exceptional service to clients. The ideal candidate will bring a wealth of experience in commercial insurance, a proven track record of success, and the ability to lead and collaborate effectively with team members.

Compensation Package

• Competitive salary based on experience
• Comprehensive benefits package, including 401(k)
• Opportunities for professional growth and development

Responsibilities

• Oversee and manage the commercial lines department, ensuring operational efficiency and client satisfaction.
• Handle accounts ranging from $5,000 to $100,000 in size.
• Utilize Epic software to manage workflows and client information effectively.
• Collaborate with team members to develop and implement strategies for growth and client retention.
• Maintain compliance with industry regulations and standards.
• Provide leadership and mentorship to a team of professionals, fostering a collaborative and accountable work environment.

Qualifications/Requirements

• Active Property & Casualty (P&C) license is required.
• Extensive experience in commercial insurance, with a strong understanding of managing accounts within the $5,000 to $100,000 range.
• Proficiency in using Epic software is preferred.
• Demonstrated ability to lead and work effectively within a team.
• Strong professional demeanor, accountability, and excellent interpersonal skills.

#LI-BC2

Commercial Lines Account Manager / Department Assistant Manager

Job Summary

This role supports the servicing, retention, and growth of a Commercial Lines book of business while also contributing to departmental leadership and operational oversight. The position combines hands-on account management with mentorship, workflow support, and collaboration with leadership to strengthen service delivery and team performance. This opportunity is well-suited for an experienced commercial insurance professional seeking continued growth and expanded responsibility within a collaborative environment.

Responsibilities

• Serve as a primary service contact for commercial clients while maintaining strong relationships with carrier partners and internal teams
• Quote, service, and retain commercial accounts in alignment with established production and retention goals
• Assist with or oversee complex or high-level client situations as needed
• Support the development, implementation, and monitoring of strategies to strengthen and grow the Commercial Lines department
• Provide guidance, mentorship, and support to promote professional growth within the commercial service team
• Monitor departmental workflows and recommend process improvements to enhance efficiency and service quality
• Collaborate with management to develop and implement procedures that improve agency operations and client experience
• Build and maintain strong relationships with existing and prospective clients, carrier partners, and internal stakeholders

Qualifications/Requirements

• Holds an active P&C (Property and Casualty) insurance license
• Extensive experience in commercial property and casualty insurance
• Demonstrated ability and desire to grow professionally and take on leadership responsibilities
• Strong computer skills and technical proficiency, including agency management software
• Excellent organizational skills with the ability to prioritize and manage multiple responsibilities
• High attention to detail and accuracy
• Positive, team-oriented attitude with a commitment to reliability, continuous learning, and collaboration

Compensation Package

• Base salary range: $75,000–$90,000 + additional incentive or commission opportunities
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-KD1

Assistant Vice President (Team Leader)

Job Summary

The Assistant Vice President (Team Leader) is responsible for driving a culture of success through efficient processes, teammate engagement, and strong leadership of a technician team. This role focuses on delivering high-quality customer service, supporting retention objectives, and ensuring alignment with departmental strategies and operational standards.

Responsibilities

• Establish, direct, and monitor unit goals and objectives in alignment with departmental strategy and established policies and procedures.

• Evaluate short-term recruitment needs and support strategies focused on attracting and retaining top talent.

• Develop and maintain onboarding and training programs to ensure successful integration of new teammates and clear understanding of processes and procedures.

• Identify workflow inefficiencies and implement ongoing training plans utilizing internal and external resources.

• Supervise, coach, and develop team members to support professional growth and enhance service quality.

• Review and prepare periodic performance analyses to measure progress toward unit objectives.

• Ensure compliance with internal systems, procedures, and applicable insurance regulations.

• Promote collaboration between service teams to improve efficiencies and deliver a consistent, high-quality customer experience.

• Maximize effective use of agency management software and related technology through ongoing training and support.

• Foster a positive, collaborative, and accountable team environment.

• Encourage achievement of internal performance standards and continuous improvement initiatives.

• Participate in professional development, continuing education, and industry training to remain current on products, legislation, coverages, and technology.

• Perform additional duties as assigned.

Qualifications / Requirements

• Holds an active P&C (Property and Casualty) insurance license.

• High School Diploma or equivalent required.

• Demonstrated knowledge of insurance coverages, contracts, and applicable state regulations.

• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Publisher.

• Ability to use standard office equipment effectively.

• Minimum of 7 years of experience in the insurance industry or a related field.

Preferred Qualifications

• College degree in a business-related field.

• Insurance designations such as CIC or CPCU.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer’s discretion.

#LI-JL1

Office Manager/Team Lead

Job Summary

Seeking a highly motivated and experienced Office Manager/Team Lead to join a team. This role is pivotal in ensuring the smooth operation of the office, managing personnel, and supporting the sales team to drive business growth. The ideal candidate will possess strong leadership skills, a high level of emotional intelligence, and a proven track record in the insurance industry.

Compensation Package

• Salary: $75,000 - $90,000 annually, based on experience.
• Benefits: Comprehensive benefits package, including a 401(k) plan.
• Work Environment: Fully in-office role with no travel required.

Responsibilities

Office/Personnel Management:

• Hire, train, and manage service staff to ensure high performance.
• Support the sales team and collaborate with the Sales Enablement team to drive new business growth.
• Foster a culture of collaboration, continuous learning, and professional excellence.
• Conduct regular performance reviews and provide constructive feedback and coaching.
• Ensure the office operates at optimal levels and meets income goals established by the company.
• Implement and follow up on strategies to address deficiencies.

Customer Service:

• Provide exceptional service to meet company standards and exceed client expectations.
• Communicate professionally and courteously with clients and employees via phone and in-person interactions.
• Respond to customer inquiries regarding policy status, rate quotes, and general information.
• Manage the renewal process for assigned accounts and other office accounts to achieve the best outcomes for clients.

Qualifications/Requirements

• Licenses/Certifications: Property & Casualty (P&C) license required.
• Experience: Minimum of 2 years of prior brokering experience, with a focus on personal lines, farm owner, and business products and markets.
• Technical Skills: Proficiency in AMS360 software is required.
• Soft Skills: Strong leadership, emotional intelligence, collaboration, problem-solving, and communication skills.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

#LI-MB6

Personal Lines Director

Job Summary

Seeking a highly motivated and experienced Personal Lines Director to lead and oversee the operations of the Personal Lines team. This is an exciting opportunity to join a growing agency and play a pivotal role in enhancing processes, driving client retention, and managing a team of skilled Account Managers. If you are a dynamic leader with a strong background in Personal Lines Account Management and a passion for operational excellence, we encourage you to apply.

Compensation Package

• Salary Range: $90,000 – $120,000 (depending on experience)
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Oversee the day-to-day operations of the Personal Lines team, consisting of ~10 experienced Account Managers.
• Provide hands-on management, focusing on coaching, mentoring, and supporting team members.
• Drive improvements in processes and workflows to enhance efficiency and effectiveness.
• Prioritize client retention and ensure the delivery of exceptional service.
• Manage hiring, training, and development of team members to foster a high-performing team.
• Collaborate with leadership to align team goals with organizational objectives.
• Maintain a hybrid work model, supporting both in-office and remote team members.

Note: This role does not include sales responsibilities.

Qualifications/Requirements

• Minimum of 3 years of leadership experience (formal leadership experience preferred, but informal experience will be considered).
• At least 3 years of Personal Lines Account Management experience, with 7 years of total industry experience preferred.
• Proven ability to manage and develop a team, with strong people-management skills.
• Demonstrated expertise in operational improvement and process enhancement.
• Proficiency in using Epic or similar systems is a plus.
• Strong focus on client retention and delivering exceptional customer service.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

#LI-DD3

Sales Manager

Job Summary

Seeking a highly motivated and experienced Sales Manager to join a dynamic team. This is an onsite role, offering an exciting opportunity to lead and grow a team of sales professionals in a fast-paced, high-volume call center environment. The ideal candidate will have a strong background in personal lines insurance, hold a 220 license, and possess exceptional leadership and strategic management skills.

Compensation Package

• Competitive base salary
• Performance-based bonus structure
• Comprehensive benefits package

Responsibilities

• Monitor and analyze key performance indicators (KPIs) to ensure team success and identify areas for improvement.
• Develop and implement effective sales strategies to drive performance and achieve business goals.
• Recruit, hire, and onboard new team members to support team growth.
• Provide ongoing training, coaching, and mentorship to enhance team performance and professional development.
• Collaborate with leadership to align sales strategies with overall company objectives.
• Ensure a high level of customer satisfaction by maintaining quality standards in all sales interactions.

Qualifications/Requirements

• Active 220 insurance license is required.
• Proven experience in personal lines insurance, with a strong understanding of the industry.
• Demonstrated success in a management role, preferably in a high-volume call center environment.
• Exceptional leadership and team-building skills, with the ability to inspire and motivate a sales team.
• Strong analytical skills to monitor KPIs and implement data-driven strategies.
• Excellent communication and interpersonal skills.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

#LI-KR1

VP of Transportation Insurance – Wholesale/MGA

Job Summary
An established wholesale/MGA organization is seeking a strategic and experienced VP of Transportation Insurance to lead a seasoned team. This role requires a hands-on leader who can drive growth, ensure efficient operations, and strengthen carrier relationships within the transportation sector. The ideal candidate will be a “player/coach” who provides both leadership and active participation in daily operations while focusing on service standards and turnaround times.

Compensation Package

• Compensation: Between $130K - $165K+ (depending on experience).
• Competitive benefits package, paid time off, professional development opportunities, etc.
• Remote work schedule available.

Responsibilities

• Lead and manage a team of experienced professionals, providing mentorship, performance management, and career development support.
• Hire, train, and develop staff to maintain a high-performing, collaborative work environment.
• Ensure departmental service standards are met, with particular attention to turnaround time and quality of work.
• Prepare and manage annual budgets, including premium, income, expenses, and salary allocations; monitor performance against goals.
• Analyze underwriting metrics to identify areas of improvement and development opportunities.
• Review underwriting results to determine improvement plan and new business opportunities to increase the quality of the book of business.
• Cultivate new transportation carrier relationships to expand market capacity and strengthen product offerings.
• Oversee product enhancements aligned with industry trends and long-term profitability goals.
• Conduct quality control audits of assigned accounts and ensure compliance of all underwriting policies and regulations.
• Recommend process improvements to increase productivity, profitability, and operational efficiency.
• Support new business development by identifying opportunities, writing new business, and maintaining agency relationships.
• Willingness/ability to travel as needed for client meetings and business engagements.

Qualifications/Requirements

• Minimum of 7 years of Commercial Transportation underwriting experience required.
• Prior leadership experience with direct reports is required.
• Bachelor’s degree in Insurance, Risk Management, or a related field preferred.
• Professional designations (e.g., CPCU, ARM, MS/MA) strongly preferred.
• Must have experience working within an MGA environment.
• Active E&S license, or willingness to obtain upon hire.
• Proficiency with Microsoft Office and carrier systems; ability to adapt quickly to new applications.
• Strong analytical, organizational, and communication skills.
• Proven ability to manage multiple priorities in a fast-paced, results-driven environment.
• Customer-focused with strong problem-solving and decision-making skills.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#Remote
#LI-RM10

Commercial Lines Leader

Position Overview:

The Commercial Lines Leader will be responsible for overseeing and managing the day-to-day operations of the commercial insurance division. This includes leading the team, developing and implementing strategic initiatives, maintaining relationships with clients, and ensuring the profitable growth of the commercial lines book of business. The role requires a strong knowledge of the commercial insurance market, exceptional leadership skills, and the ability to drive business results in a fast-paced environment.

Key Responsibilities:

• Leadership & Team Management:

  • Lead, mentor, and manage a team of commercial lines producers, account managers, and underwriters.
  • Develop and implement training programs to enhance team skills and knowledge of commercial insurance products and services.
  • Foster a positive, collaborative work environment focused on team success and professional growth.
  • Conduct performance evaluations, set team goals, and provide ongoing feedback and coaching.

• Business Development:

  • Develop and execute strategies to increase commercial lines sales and market share.
  • Identify and pursue new business opportunities, including expanding relationships with existing clients and developing new client partnerships.
  • Oversee the negotiation, renewal, and placement of commercial insurance policies.
  • Collaborate with the marketing department to create campaigns and strategies aimed at growing the book of business.

• Client Relationship Management:

  • Serve as the primary point of contact for key commercial clients, ensuring high levels of customer satisfaction.
  • Resolve client issues and concerns promptly and effectively.
  • Work closely with clients to assess their evolving business needs and recommend appropriate insurance solutions.

• Operational Efficiency:

  • Ensure the smooth operation of day-to-day processes, including policy management, underwriting, claims, and billing.
  • Monitor performance metrics, evaluate outcomes, and implement improvements to maximize efficiency and profitability.
  • Collaborate with other departments, including claims and underwriting, to streamline operations and ensure the highest level of service delivery.

• Financial Performance:

  • Monitor the financial performance of the commercial lines book of business, ensuring profitability and growth.
  • Analyze market trends, underwriting guidelines, and loss ratios to ensure competitive pricing and profitable accounts.
  • Work with senior management to set and manage departmental budgets, forecasting, and financial targets.

• Compliance & Risk Management:

  • Ensure compliance with all regulatory requirements, industry standards, and company policies.
  • Stay updated on industry trends, emerging risks, and changes in insurance regulations to ensure the company remains compliant and competitive.

• Collaboration with Executive Leadership:

  • Collaborate with executive leadership on long-term strategic planning and overall direction of the commercial insurance division.
  • Provide insights and recommendations for the continued growth and development of the business.

Qualifications:

• Education:

  • Bachelor's degree in Business, Insurance, Risk Management, or a related field (preferred).

• Experience:

  • 7+ years of experience in commercial lines insurance, including experience in a leadership or managerial role.
  • Proven track record of business development and client relationship management.
  • Strong understanding of commercial insurance products, including property, casualty, liability, workers' compensation, and specialty lines.

• Skills & Competencies:

  • Strong leadership, management, and coaching abilities.
  • Excellent communication, presentation, and negotiation skills.
  • Ability to build and maintain strong client relationships.
  • Proficient in insurance software, CRM systems, and Microsoft Office Suite.
  • Strong problem-solving and decision-making capabilities.
  • Exceptional organizational and time-management skills.

• Certifications:

  • CIC (Certified Insurance Counselor), CRM (Certified Risk Manager), or other relevant industry certifications (preferred).
  • Holds an active P&C (Property and Casualty) insurance license.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-JR2

Commercial Insurance Service/Department Manager

Hybrid - Hamilton Township, NJ

Job Summary
Seeking a dynamic Commercial Insurance Department Manager to join our client's team and drive the growth of the department. Reporting to the COO, you will be responsible for overseeing the CL Account Management Department, managing a team of 15-20 employees.  

Responsibilities
- Direct and supervise the day-to-day operations of the Commercial Lines Department
- Lead and manage a team of 15-20 employees, including training, performance evaluations, and team development
- Service a book in premium, ensuring exceptional customer service and satisfaction
- Handle new and renewal business quoting, including negotiating terms and conditions
- Develop and implement strategies to grow and retain business, meeting and exceeding revenue targets
- Foster strong relationships with key stakeholders, including carriers, clients, and underwriters
- Collaborate with senior management to develop and implement departmental goals and objectives

Qualifications/Requirements
- 10+ years of proven experience in the insurance industry with a focus on commercial lines
- Active P&C (Property & Casualty) license in good standing
- Proficiency in EPIC software and other relevant industry tools - required
- Strong leadership, interpersonal, and communication skills
- Proven track record of effectively managing a large book of business
- Ability to thrive in a fast-paced, deadline-driven environment
- Strategic thinking and problem-solving abilities

Compensation Package
- Excellent opportunities for professional growth and advancement.
- Competitive compensation: Between $100k-$150k (based on experience).
- Paid time off and company holidays.
- Comprehensive benefits package, including health, dental, vision, 401(k), and more.

- Hybrid work schedule available after training

#LI-CS1

#LI-hybrid