Commercial Lines Account Executive
Job Summary
Are you an experienced insurance professional looking for a collaborative and growth-oriented environment? If so, an established agency is seeking a Commercial Lines Account Executive to join their growing team! This position plays a pivotal role in delivering unparalleled service that leaves a lasting impression. Your dedication to providing timely, consistent, and top-notch service will make a significant impact, fostering lasting relationships and driving collective success.
Responsibilities
- Take full ownership of the renewal process.
- Set expectations with clients and carriers regarding renewal deadlines.
- Coordinate with internal teams to process endorsements and certificates.
- Handle incoming service requests from clients promptly, addressing inquiries and concerns.
- Manage the quoting process for new and renewal business.
- Maintain excellent communication with clients, carriers, producers, and team members in a professional and timely manner.
- Prepare comprehensive and high-quality insurance submissions to carriers on behalf of clients or prospects.
- Review and analyze carrier quotations to identify the most suitable options for clients' insurance needs.
- Create professional and accurate insurance proposals for client presentations.
- Review endorsements for accuracy and compliance with clients' insurance requirements.
- Perform thorough contract reviews to identify insurance requirements and ensure compliance.
- Assist clients during premium audits and handle disputes if necessary.
- Prepare and issue certificates of insurance as required by clients.
- Verify the accuracy of newly issued policies before delivering them to clients.
- Develop and nurture strong relationships with key clients and insurance carriers through regular communication via phone, email, and in-person meetings.
- Address client inquiries related to administration, billing, claims, and other service-related issues promptly and professionally.
- Continuously identify cross-sell opportunities within existing client accounts.
- Proactively suggest new lines of coverage to clients, tailoring recommendations to their specific needs.
- Market client accounts, prepare marketing information, gather necessary data for client presentations, and present marketing options to clients.
- Complete the implementation process for policies, ensuring all required forms are prepared and delivered to clients.
- Stay up to date with industry trends, maintain relevant certifications, and complete assigned training.
- Stay informed about underwriting requirements and authority outlined by each carrier to provide accurate information to clients.
- Serve as a mentor to team members, offering guidance and support in their professional growth.
- Prioritize and manage workload efficiently.
Qualifications/Requirements
- Demonstrates strong verbal and written communication skills, with the ability to effectively communicate with clients, insurance carriers, and team members.
- Possesses a comprehensive understanding of various insurance products and demonstrates the ability to provide expert advice to clients.
- Exceptional client service orientation with a proactive and solutions-driven approach.
- Experience handling client inquiries, concerns, and providing timely resolutions.
- Experienced in building and maintaining positive client relationships, ensuring exceptional customer service and satisfaction.
- Strong organizational and time management skills to prioritize and manage workload efficiently.
- Attention to detail in policy reviews, documentation, and client communication.
- Holds an active Property and Casualty (P&C) Insurance License.
- Demonstrated proficiency in: ___
- Preferred Agency Management System Experience: Epic
- 3+ years of relevant insurance industry experience preferred.
- Previous property/habitational experience highly preferred.
- A proven track record of consistent job tenure in previous roles is required.
- Holds at least one professional designation or has comparable job experience.
- Above average computer skills with the capacity to master essential software programs.
Compensation Package
- Excellent opportunities for professional growth and advancement.
- Competitive compensation: Between $95K-$140K (based on experience).
- Paid time off and company holidays.
- Comprehensive benefits package, including health, dental, vision, 401(k), and more.
- Hybrid work schedule available.
Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
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