Must have current insurance experience and hold a P&C license.

Job Summary:

On a daily basis, exercise discretion and independent judgment when setting priorities, planning and establishing workflow to ensure tasks are completed accurately and timely.

Essential Functions & Basic Duties:

• Support Account Executive in maintaining a high level of renewal retention on an existing Contractor Book of Business. (General Contractors, Sub-contractors, RE Developers, and Civil Contractors)
• Review existing policies and endorsements, request changes to carrier as needed
• Prepare applications for marketing of new and renewal business
• Maintain and develop strong market relationships
• Maintain client files and activities through our Agency Management System. Includes invoicing, certificates, ID cards, etc.
• Meet service and sales delivery standards and perform essential functions to meet the quality and service standards 
• May be assigned special projects from time to time
• Update and maintain integrity of the EPIC Agency management system
• Work independently or with third-party vendor to prepare certificates for issuance in accordance with company's standards
• Obtain and maintain certificate holder lists from clients.
• Accurately bill renewal and new policies, endorsements and audits
• Obtain loss runs for renewals and provide loss summaries
• Participation in client and carrier meetings
• Track renewal time frames to ensure that all renewal documentation is provided to the client in a timely manner
• Process renewals following agency procedures. Secure all placement subjectivities (apps, TRIA forms, Excess lines filing, etc.) and ensures distribution to appropriate recipient
• May order and issue binders, certificates, endorsements, ID cards and related items; verify accuracy; forward to client with appropriate correspondence
• Prepare summaries of insurance
• Oversee open items with clients and determine course of action to ensure deadlines and deliverables are met
• Review incoming mail, e-mail and phone requests and, respond appropriately
• Prepare or handle premium allocations for clients
• On a daily basis correspond with clients and other insurance companies
• Perform other duties as assigned by management or supervisor

Education and/or Experience:

• College degree in Insurance preferred
• Minimum of 3-5 years’ experience in the Construction insurance industry
• Property & Casualty License
• CPCU and/or CRIS designation desired

Knowledge, Skills and Abilities:

• Ability to understand and interpret accurately written and oral communication
• Knowledge of insurance products and usages
• Knowledge of insurance markets and reference to markets
• Computer skills and familiarity with Outlook, Excel, Word, EPIC or Applied
• Ability to work independently and in a team environment
• Presentation skills as appropriate for position

Why Us?

Salary:

The estimated base salary range for this full-time position is $87,500 – $100,000 annually, plus benefits, and can vary based on location.

Job Title: Personal Lines (PL) Producer

Location: Lemoyne, PA
Number of Openings: 1

Position Overview:
We are looking for a driven and experienced Personal Lines Producer to join our dynamic team. 

Key Responsibilities:

• Sales Generation: Handle all aspects of sales, including sourcing new business through cold and warm leads, as well as identifying cross-selling opportunities.
• Customer Engagement: Build and maintain strong client relationships through proactive outreach and follow-ups.
• Account Management: Manage accounts, ensuring a smooth transition from prospect to policyholder.
• Collaboration: Work closely with the quoting specialist and CSR teams to ensure clients receive the best possible service and coverage options.

Required Qualifications:

• License: Property & Casualty (P&C) insurance license is required.
• Experience: A minimum of 2 years of experience in personal lines insurance sales.
• Skills: Strong sales abilities, with experience handling both cold and warm leads. Must be comfortable with client-facing responsibilities and have excellent communication skills.

Preferred Qualifications:

• Software: AMS 360

Compensation & Benefits:

• Salary: Base salary up to $60,000, plus commission.
• 401(k): Includes a 401(k) plan with a profit-sharing option.
• Health Benefits: Medical, dental, and vision insurance are offered

Work Schedule:

• HYBRID

Responsibilities

• Serve as the primary point of contact for clients regarding their employee benefits programs
• Establish and maintain strong relationships with clients to understand their needs and deliver tailored solutions
• Manage the implementation and ongoing administration of benefits plans, including enrollment, billing, and claims resolution
• Collaborate with internal teams to develop and present benefit plan options and recommendations to clients
• Stay informed about industry developments and regulatory changes to ensure compliance and provide proactive guidance to clients

Qualifications

• Proven experience as an Employee Benefits Account Manager
• In-depth knowledge of medical and voluntary benefits offerings, compliance, and industry trends
• Strong client relationship management skills, with the ability to effectively communicate and collaborate with diverse stakeholders
• Excellent organizational and analytical abilities, with a keen attention to detail and accuracy
• Current knowledge of relevant laws and regulations governing employee benefits, including ACA, ERISA, and HIPAA

Day-to-day

• Engage in regular communication with clients to understand their needs and provide proactive support
• Collaborate with internal teams to ensure seamless implementation and administration of benefits programs
• Conduct regular assessments of benefits plans to identify opportunities for improvement and cost savings
• Stay informed about industry trends and regulatory changes through ongoing education and professional development opportunities

#LI-KR1

Job Summary:

Growing and reputable insurance carrier is seeking an Accounts Receivable Manager/Manager of Billing & Collections to join their finance team. 

RESPONSIBILITIES:

Manage the Accounts Receivable and Collections Process

• Cash Application.  Ensure accurate recording and application of customer payments.
• Manage the AR Email Workflow.  Ensure timely handling of emailed communications.
• Account Reconciliation.  Perform customer account reconciliations, resolving any discrepancies.
• Customer Bankruptcy.  Ensure write-off of customer balances and prepare proof of claim documents in the event of bankruptcy.

Leadership and Supervision

• Provide leadership, guidance, and support to the AR team.
• Ensure AR team members are properly trained and have skills needed to perform their roles effectively.
• Review and approve customer account credit and debit sheets as well as disbursement requests.

Answer Customer Questions and Resolve Customer Disputes

• Communicate with customers as necessary to resolve billing or payment issues.
• Collaborate with other teams to resolve billing disputes and complaints.
• Investigate and resolving collection disputes and negotiate payment plans.
• Research and reconcile unposted cash receipts.

REQUIREMENTS:

• 5+ years of experience in accounts receivable and collections, with 3+ plus years in a managerial role.
• Excellent communication and negotiation skills.
• Strong Excel skills.
• Analytical and problem-solving skills with attention to detail and the ability to work in a fast-pace, deadline-driven environment.
• Insurance experience a plus but not required.

COMPENSATION:

Salary: $32 and $37  Depending on experience 
Excellent benefits including:

• Health, Dental, Eye, and Life Insurance
• Optional Supplemental Life Insurance
• Optional Disability Insurance
• 401K Program with Generous Employer Match
• Paid Time Off (Accrued per Pay Period)

#LI-ET1

Job Title: Commercial Insurance Agent

Job Summary:

A growing family-owned insurance agency is seeking a motivated and dedicated Commercial Insurance Agent to help expand their client base. This position offers an exciting opportunity to work with a diverse team while gaining valuable industry experience. The ideal candidate will be responsible for generating new business, managing inbound leads, and contributing to the continued growth of the agency.

Responsibilities:

• Generate new business by marketing and reaching out to prospective clients.
• Quote new and renewal business, assisting the account management team as needed.
• Handle the entire process of getting new business written, from initial outreach to finalizing the sale.
• Collaborate with the service team for ongoing client servicing and account maintenance.
• Ensure accurate and timely completion of all required documentation.
• Develop and maintain relationships with clients to foster long-term partnerships.
• Stay up-to-date on insurance products and industry regulations.

Qualifications/Requirements:

• Required License: Property & Casualty (P&C) License.
• Experience: A minimum of 1 year of experience in commercial insurance. Preferred background in contractors, fire, or captive insurance.
• Sales Experience: Proven ability to produce at least $60K in revenue.
• Software Skills: Familiarity with AMS360 or similar insurance management software.
• Soft Skills: Must be ethical, knowledgeable, honest, and dedicated to educating clients about their insurance needs. Strong values in diversity and inclusivity are a must.

Compensation Package:

• Base Salary: $40K - $50K (based on experience).
• Bonus Structure: Additional performance-based bonuses.
• Benefits:
  • Health Insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and vacation
  • Additional benefits and perks

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-CH2

Job Title: Claims Consultant - General Liability & Excess Coverage

Job Summary:
The Claims Consultant will be responsible for managing and resolving complex General Liability (GL), Excess GL, and Professional Liability claims. This role requires a highly analytical individual with strong decision-making, negotiation, and communication skills. The ideal candidate will possess a deep understanding of insurance law, coverage analysis, and the claims resolution process, with a focus on ensuring compliance and timely, cost-effective outcomes.

Responsibilities:

• Analyze and resolve General Liability, Excess GL, and Professional Liability claims by gathering detailed information, evaluating coverage and exposure, and developing strategies for resolution.
• Assess liability and damages, reviewing pleadings, medical records, reserves, and negotiating toward resolution.
• Coordinate vendor activities, including litigation management and field investigations, ensuring alignment with claim strategy and timelines.
• Provide guidance and recommendations on coverage positions, case strategy, and negotiations, maintaining communication with insureds, attorneys, brokers, and other stakeholders.
• Maintain clear, accurate, and complete documentation in claims management systems, ensuring compliance with internal guidelines.
• Ensure adherence to state licensing requirements and continuing education for regulatory compliance.

Qualifications/Requirements:

• Bachelor's degree required; JD preferred.
• 5+ years of experience handling complex liability claims.
• Strong decision-making, negotiation, and analytical skills.
• In-depth knowledge of insurance law, including AI, CGL, AINS, and CPCU (preferred but not required).
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and claims management systems.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively as part of a team.
• Carrier background preferred, but TPA experience will be considered.

Compensation Package:

• Salary: $120K - $130K (based on experience).
• Competitive benefits package, including paid time off and professional development opportunities.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-MM10

Job Summary

As an Employee Benefits Account Manager, you will be responsible for managing and retaining a portfolio of employee benefits clients. You will serve as the main point of contact for client inquiries, plan renewals, and strategic planning for clients' benefits offerings. This role requires strong relationship-building skills and a deep understanding of employee benefits products and industry trends.

Responsibilities

• Manage a portfolio of employee benefits clients, ensuring their needs and expectations are met.
• Serve as the main point of contact for client inquiries, escalations, and issue resolution.
• Conduct strategic planning and provide recommendations for clients' benefits offerings.
• Collaborate with internal teams to ensure client satisfaction and retention.
• Stay informed about industry trends, compliance requirements, and product offerings.
• Coordinate and lead client meetings, presentations, and open enrollment activities.

Qualifications/Requirements

• Proven experience as an Account Manager in the employee benefits industry.
• In-depth knowledge of group health, dental, vision, life, disability, and other voluntary benefits.
• Strong communication and relationship-building skills.
• Ability to understand and explain complex benefits concepts to clients.
• Excellent problem-solving and organizational abilities.
• An active L&H (Life and Health) insurance license is required.

Compensation Package

• Competitive compensation: Between $85k-$95k (based on experience)
• Performance-based bonus potential
• Comprehensive benefits package
• 401(k) plan with company match
• Professional development opportunities

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-DD4

A leading insurance firm is dedicated to providing exceptional service and solutions to its clients. The team of experienced professionals works diligently to ensure claims are handled efficiently and effectively. The company is currently seeking a skilled and motivated Call Center Representative to join their growing team.

Compensation

• $18.00 - $20.00/hr.
• Comprehensive health, dental, and vision insurance.
• Paid training and development programs
• Generous paid time off and holidays
• Career Advancement to leadership roles
• Friendly and supportive work environment with opportunities for growth.

Requirements

• High school diploma or equivalent required; college degree preferred.
• 2+ years of experience working in a call center environment
• Excellent customer service experience
• Excellent communication skills, both verbal and written.
• Strong problem-solving and conflict-resolution abilities.
• Proficient in using computer systems, including Microsoft Office and CRM software.
• Ability to work flexible hours, including evenings, weekends, and holidays, if required.

Responsibilities

• Answer incoming calls, emails, and chats from customers promptly and courteously.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain detailed and accurate records of customer interactions.
• Follow up on customer inquiries and ensure timely resolution.
• Collaborate with team members and other departments to address customer needs.
• Meet or exceed performance metrics and targets.
• Stay updated on product knowledge, company updates, and industry trends.#LI-MW1

Job Title: Commercial Lines Agent

Job Summary: The Commercial Lines Agent will be responsible for driving the growth of small commercial accounts by managing inbound and outbound sales. This individual will be expected to generate their own leads, with some provided, and establish lasting relationships with clients. The role demands a proactive, self-driven sales professional who can operate efficiently in a dynamic environment.

Responsibilities:

• Manage inbound and outbound sales activities for small commercial accounts.
• Self-generate leads and build a strong pipeline of prospects.
• Cultivate and maintain strong client relationships.
• Offer solutions to meet clients' commercial insurance needs.
• Collaborate with internal teams to ensure proper account servicing.
• Utilize EPIC software to track accounts, policies, and client communications.
• Meet or exceed sales targets for both new and renewal business.

Qualifications/Requirements:

• Required: Property and Casualty (P&C) License.
• 1+ year of experience in commercial lines insurance (preferred).
• Experience in sales and lead generation, with a proven track record of self-driven prospecting.
• Strong communication and negotiation skills.
• Proficient in EPIC or similar insurance software systems.
• Ability to work independently and manage a sales pipeline.

Compensation Package:

• Compensation: $50K + new business and renewal commissions
• Competitive benefits package, paid time off, professional development opportunities, etc.
• Hybrid work schedule available.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-MB4

We are seeking a detail-oriented and customer-focused Repair Services Consultant to join our client's call center team. In this role, you will be the first point of contact for customers in need of automotive repair support. Your technical knowledge, excellent communication skills, and ability to manage multiple service requests will be key to providing a seamless customer experience.

Compensation

• $22.00 - $26.00/hr.
• Comprehensive health, dental, and vision insurance.
• Paid training and development programs
• Generous paid time off and holidays
• Career Advancement to leadership roles
• Friendly and supportive work environment with opportunities for growth.

Requirements

• Automotive repair knowledge or experience working in a service-related position required
• Previous experience in a call center or customer service role a plus
• Excellent verbal and written communication skills
• Strong problem-solving and organizational abilities
• Ability to multitask and stay calm under pressure

Responsibilities

• Respond to inbound calls from customers regarding vehicle service and repair needs
• Guide customers through repair processes, timelines, and next steps
• Coordinate with service shops, mechanics, and vendors to ensure timely repair scheduling and status updates
• Educate customers on coverage, repair options, and service expectations
• Document all interactions in internal systems accurately and thoroughly
• Assist with follow-up communication, including estimates, authorizations, and service completions
• Collaborate with internal teams to resolve customer concerns or escalations
• Maintain a high level of professionalism and empathy in a high-volume call center environment

#LI-MW1

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