Job Summary
The Training Manager is responsible for developing and delivering comprehensive training programs focused on commercial multiline claims adjusting. This role involves creating strategies and processes that enhance claims operations and ensure compliance with industry standards.

Responsibilities

• Design, develop, and deliver training materials for new and existing claims adjusters, emphasizing best practices in Commercial Multiline (BOP, Commercial Auto, GL) claims handling
• Assess current claims-adjusting workflows and identify opportunities to improve efficiency, accuracy, and compliance
• Build and implement strategic processes to standardize training content, documentation, and evaluation methods
• Coordinate with subject-matter experts and cross-functional teams to ensure training aligns with regulatory requirements and organizational goals
• Monitor training effectiveness through performance metrics, feedback surveys, and periodic audits; revise curriculum as needed
• Stay current on industry trends, regulatory changes, and evolving claims practices to continuously update training materials

Qualifications/Requirements

• Minimum of 7 years of experience in the insurance industry, including hands-on exposure to Commercial Multiline lines of business: BOP, Commercial Auto, and General Liability
• 1–2 years of supervisory or lead experience, such as mentoring or guiding team members, with a track record of delivering effective coaching
• Demonstrated ability to develop training programs, instructional materials, and process documentation
• Solid understanding of claims adjusting principles and compliance requirements within the Commercial Multiline space
• Proven skills in strategic thinking and process improvement, with experience translating complex concepts into clear, actionable training plans
• Excellent communication and presentation abilities, with previous training experience
• Strong organizational skills and the ability to manage multiple training initiatives simultaneously

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-MM10

Bilingual Commercial Insurance Account Manager- Hybrid

Job Summary:

Well-known agency seeking a detail-oriented person who demonstrates clear knowledge and understanding of commercial lines insurance coverages.  The candidate will be familiar with all coverage lines with both admitted and non-admitted carriers.

Description:

The ideal candidate will have the following qualifications:

• Ability to manage a large, established book of business.
• Prior experience in a client-facing role.
• Experience with various insurance products and maintaining client relationships.
• Ability to handle new and renewal submissions. 
• Ability to review insurance contracts for inaccuracies.
• Process endorsements, placement requests, and invoicing.
• Complete and prepare certificates, proposals, policy summaries, and reviews.
• Check policy coverage and endorsements on all new business and renewals.

• Ability to work independently or as part of a team.
• Directly responsible for the retention of all accounts assigned to the team.

• Apply problem-solving techniques to various issues concerning cancellations, claims, renewal issues, audits, receivables, and carrier issues.

Requirements:

• Must have an active P&C license
• Has at least 2 years of account management experience
• Possess above-average computer skills, and become proficient in various needed programs

#LI-JN4

We are currently seeking an experienced and detail-oriented Commercial Auto Claim Examiner to join our team and support our clients in managing their commercial auto claims efficiently and effectively. The Commercial Auto Claim Examiner will be responsible for investigating, evaluating, and resolving commercial auto claims. This role requires a strong understanding of commercial auto insurance policies, coverage, and claims handling processes. The successful candidate will ensure timely and accurate claims processing while maintaining high standards of customer service and compliance.

Salary/Benefits

$90k-$95k+/ Yearly (based on experience)

Job Description

• Handling litigated and non-litigated Commercial Auto claims
• Will handle claims from all over the US
• Average caseload: 135-160 MAX 
• Litigated files 50%

Requirements

• 5+ years of experience handling complex Commercial Auto Claims
• Need to have Bodily Injury experience
• Ideally TX or FL license
• Litigation experience required
• Bachelor's Degree required

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-CD5

#LI-BC1

INDTJG-CTT

Job Summary
The Complex Claims Specialist adjudicates assigned Media Professional Liability and Miscellaneous Professional Liability claims – covering exposures such as accountants and tax preparers, property managers, real estate agents, consultants, actuaries, insurance agents, trustees, and similar professions. This high-level adjuster role handles all phases of complex litigation, provides operational support to the broader claims team, and mentors less experienced examiners. Caseloads average 110-120 files (80%+ litigated), with authority to manage individual claims up to $150K and exposure levels up to $2M.

Responsibilities

• Adjudicate and resolve complex-to-severe MPL and media liability claims nationwide, including all phases of litigation (investigation, negotiation, trial preparation, and resolution).
• Draft detailed coverage letters (reservation of rights, denials, etc.) with minimal supervision, ensuring legal and policy accuracy.
• Review and analyze claim documentation, pleadings, and legal filings to inform strategy and coverage decisions.
• Direct and manage outside counsel and retained experts, driving litigation best practices and guiding defense strategy on active files.
• Mentor Claim Examiners by sharing expertise in investigation techniques, negotiation tactics, and alternative dispute resolution methods.
• Identify emerging exposures and claims trends, communicating findings to leadership and underwriting as needed.
• Recognize and escalate suspected fraudulent claims to the Special Investigations Unit, tracking outcomes and maintaining documentation.
• Maintain accurate, up-to-date claim files – logging all correspondence, investigative notes, and legal documents in accordance with company policies and regulatory requirements.
• Develop training materials and conduct educational sessions for both claims staff and underwriting teams upon request.

Qualifications/Requirements

• Minimum of 8 years of insurance industry experience, with at least 5 years actively involved in professional lines litigation (beyond referral to outside counsel).
• Demonstrated background in Professional Lines claims handling – specifically MPL and related media liability exposures.
• Juris Doctor (JD) from an ABA-accredited law school may substitute for a portion of claims-handling experience, provided litigation involvement is clearly documented.
• Advanced knowledge of claims analysis and adjusting practices, including coverage interpretation, litigation strategy, and negotiation techniques.
• Bachelor’s degree (B.A. or B.S.) from an accredited college or university preferred.
• Strong organizational skills, attention to detail, and ability to prioritize a heavy caseload with minimal supervision.
• Excellent written and verbal communication skills, with the ability to draft legally sound correspondence and liaise effectively with internal and external stakeholders.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-BC1

Job Summary

We are looking for an experienced Employee Benefits Account Manager to join our team. The ideal candidate will be responsible for managing and maintaining client relationships, as well as implementing and servicing employee benefits plans.

Responsibilities

• Build and maintain strong client relationships through regular communication and excellent customer service
• Work closely with clients to understand their employee benefits needs and provide tailored solutions
• Collaborate with internal teams to ensure the successful implementation and ongoing servicing of benefits plans
• Provide ongoing support and consultation to clients on benefits-related inquiries and issues
• Stay updated on industry trends, regulations, and best practices in employee benefits to provide expert guidance to clients

Qualifications/Requirements

• At least 1 year of relevant insurance industry experience
• In-depth knowledge of employee benefits plans, including health insurance, retirement plans, and other benefit programs
• Strong communication and interpersonal skills
• Ability to analyze and interpret data to make recommendations to clients
• Holds an active L&H (Life and Health) insurance license

Compensation Package

• Compensation: Between $55k-$80k (based on experience)
• Competitive benefits package, paid time off, professional development opportunities, etc.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-TS1

Personal Insurance Account Manager
Location: Wilmington, NC

Are you a skilled Personal Lines Account Manager looking for a strong, supportive agency culture and room to grow? Our well-established independent agency is looking to add an experienced Personal Insurance Account Manager to the team.

What You’ll Do:

• Manage a personal lines book of business with a focus on retention, rounding, and client satisfaction

• Present insurance solutions to clients and resolve concerns effectively and professionally

• Quote new and renewal business

• Act as a liaison between clients and carriers

• Process policy renewals, endorsements, and changes

• Advise clients on coverage options and assist with claims as needed

• Monitor and follow up on cancellations and Broker of Record letters

What We’re Looking For:

• Independent agency experience required

• Active P&C license (required)

• 3+ years of experience in personal lines insurance

• Strong client service and communication skills

• Highly organized, detail-oriented, and able to manage multiple priorities

• A team player who can also work independently and self-direct when needed

This is a great opportunity to join a stable agency with a collaborative team, loyal client base, and strong carrier relationships!

#LI-KB1

We are seeking a detail-oriented and customer-focused Repair Services Consultant to join our client's call center team. In this role, you will be the first point of contact for customers in need of automotive repair support. Your technical knowledge, excellent communication skills, and ability to manage multiple service requests will be key to providing a seamless customer experience.

Compensation

• $22.00 - $26.00/hr.
• Comprehensive health, dental, and vision insurance.
• Paid training and development programs
• Generous paid time off and holidays
• Career Advancement to leadership roles
• Friendly and supportive work environment with opportunities for growth.

Requirements

• Automotive repair knowledge or experience working in a service-related position required
• Previous experience in a call center or customer service role a plus
• Excellent verbal and written communication skills
• Strong problem-solving and organizational abilities
• Ability to multitask and stay calm under pressure

Responsibilities

• Respond to inbound calls from customers regarding vehicle service and repair needs
• Guide customers through repair processes, timelines, and next steps
• Coordinate with service shops, mechanics, and vendors to ensure timely repair scheduling and status updates
• Educate customers on coverage, repair options, and service expectations
• Document all interactions in internal systems accurately and thoroughly
• Assist with follow-up communication, including estimates, authorizations, and service completions
• Collaborate with internal teams to resolve customer concerns or escalations
• Maintain a high level of professionalism and empathy in a high-volume call center environment

#LI-MW1

INDTJG-CTT

• Provide advice and counsel on personal lines matters to clients within an assigned personal lines book of business.
• Meet daily servicing needs of our clients.
• Ensure maximum retention of assigned personal lines book of business, and work pro-actively to re-market policies whenever appropriate.

• Provide outstanding customer experience to the client through communication and willingness to help.
• Maintain renewal and expiration lists for client policies.
• Complete quotes on renewing insurance policies through online rating tool or carrier websites.
• Round out monoline accounts by offering quotes for additional lines of business.
• Create auto ID cards.
• Run various reports, scanning, processing of policies and policy changes.
• Maintain relationships with carrier underwriters.
• Be familiar with and follow agency E&O guidelines.
• Maintain electronic and/or paper files in an orderly, up-to-date manner.
• Perform special projects or other duties at management’s request.

• Must be a self-starter, imaginative and creative with good communication skills both verbal and written.
• Strong attention to detail is necessary.
• Must project a positive attitude, be approachable, and exhibit a professional appearance, manner, and demeanor.
• The candidate must maintain an organized work environment and perform basic math skills (addition, subtraction, multiplication & division).
• Prior insurance experience is required and a working knowledge of AMS360 is a plus.
• Candidate must have a General Lines Property & Casualty insurance license per state requirements.
• Candidate must possess a 'team' mentality and display the ability to successfully work within a team structure.
• Minimum two years’ experience in similar position is desirable.

Our client is seeking a P&C licensed, dedicated, and proactive Commercial Lines Account Manager to join their team.

We’re seeking a motivated and relationship-focused Account Manager to join our growing commercial insurance team in Dallas. This hybrid role will involve 1–3 days a week in the local office and focuses on supporting long-term client retention through thoughtful account servicing and strategic coordination.

You’ll act as the primary point of contact for a portfolio of clients, working closely with internal teams to ensure expectations are met, service delivery runs smoothly, and opportunities for growth are identified.

What You’ll Do:

• Serve as the go-to advisor for assigned accounts, developing a strong understanding of each client’s business and coverage needs

• Partner with internal departments to coordinate service delivery and resolve issues efficiently

• Identify opportunities to enhance the client relationship by introducing additional services or solutions

• Maintain organized documentation, track account performance, and provide regular client updates

• Support overall team goals by contributing to a culture of collaboration and service excellence

What You’ll Bring:

• 2–4 years of experience in a client-facing or account service role within insurance or a related industry

• Excellent communication and organizational skills, with a knack for problem-solving

• Proven ability to manage multiple priorities while maintaining strong attention to detail

• Bachelor's degree preferred, or equivalent work experience

• Comfortable working both independently and within a team structure

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-TE1