Director of Insurance Operations

Job Summary

Looking for a highly skilled and experienced Director of Insurance Operations to oversee and lead the Commercial Lines, Personal Lines, and Marketing departments.

Compensation Package

• Salary Range: $120,000 - $150,000
• Performance-Based Bonuses
• Comprehensive Benefits Package

Responsibilities

• Oversee daily operations across policy administration, claims processing, underwriting support, and customer service.
• Develop and implement strategies to improve efficiency and effectiveness within the insurance division.
• Establish and monitor key performance indicators to drive operational excellence.
• Collaborate with executive leadership to develop and execute long-term business strategies.
• Identify opportunities for growth, innovation, and process improvements.
• Lead initiatives to streamline workflows, reduce costs, and enhance service delivery.
• Lead, mentor, and develop operational teams to achieve business objectives.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage staffing, performance evaluations, and professional development initiatives.
• Ensure compliance with all relevant insurance regulations, industry standards, and internal policies.
• Implement and maintain effective risk management practices and internal controls.
• Collaborate with legal and compliance teams to address regulatory changes and audits.
• Partner with underwriting, claims, finance, IT, and other departments to drive cross-functional initiatives.
• Build and maintain relationships with external partners, including brokers, reinsurers, and regulatory bodies.
• Communicate operational insights and performance metrics to executive leadership.
• Leverage technology to enhance operational capabilities and data-driven decision-making.
• Identify and implement system improvements and automation solutions.
• Ensure effective use of insurance platforms and data analytics tools.

Qualifications/Requirements

• Bachelor’s degree in Business Administration, Finance, Insurance, or a related field (Master’s degree preferred).
• 8–10 years of experience in insurance operations, with at least 5 years in a leadership role.
• In-depth knowledge of insurance products, processes, regulations, and industry trends.
• Proven track record of leading large teams and driving operational success.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and stakeholder management abilities.
• Proficiency in agency management systems (Epic preferred) and data analytics.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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Job Title: Director of Personal Lines

Job Summary:
The Director of Personal Lines is responsible for overseeing and driving the strategic direction, operational consistency, and growth of personal lines business across a multi-agency platform. This leadership role involves close collaboration with cross-functional departments and agency partners to align goals, strengthen market presence, and optimize carrier relationships. The position plays a critical role in standardizing operations, supporting mergers and acquisitions, and enhancing client retention initiatives.

Responsibilities:

• Develop and implement strategic initiatives to drive growth, profitability, and consistency across personal lines operations
• Lead personal lines teams and foster high-performance culture across agency partners
• Align business objectives with agency partners to support retention, cross-selling, and long-term success
• Participate in the evaluation and integration planning for acquired agencies and their personal lines operations
• Collaborate with revenue and carrier relations leadership to manage and expand market access and carrier partnerships
• Coordinate with finance leadership to monitor revenue metrics, carrier economics, and margin goals
• Work with integration teams to ensure operational consistency and best practice implementation across all personal lines functions
• Support producers and sales teams to enhance client engagement and cross-sell opportunities

Qualifications/Requirements:

• 8+ years of experience in personal lines insurance, including 3+ years in a senior or leadership capacity
• Demonstrated ability to manage multi-location or multi-agency personal lines operations
• Strong knowledge of personal lines products, underwriting practices, and carrier relationships
• Proven leadership experience in building and guiding high-performing teams
• Excellent communication, analytical, and strategic thinking skills
• Experience supporting M&A activity and operational integration preferred
• Active Michigan Property & Casualty license required

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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About the Role:
I am working with an insurance agency north of Chicago that is seeking a highly skilled Operations Manager/Team Lead to join their team. The Operations Manager/Team Lead will have overarching responsibility for all day-to-day operations. Ideal candidate has experience running the office for a small to mid-sized insurance agency, experience running a book of business, and managing account managers.

Key Responsibilities:

• Office Management- oversee the day-to-day administrative operations of the office, ensuring efficiency and compliance with company policies, and providing support to employees.
• Manage an established current book of business
• Handle HR responsibilities for the office - Handle various administrative tasks. Provide general administrative support to employees, including answering phones, responding to emails, and handling correspondence. Act as the main contact for office-related issues.
• Has a working knowledge of the agency management software (Applied TAM and Applied Epic).
• Improve daily organization and workflows to ensure maximum operational efficiency.
• Ensures regulatory compliance of the agency.
• Act as Team Lead and monitor production and monthly goals for 6-8 account managers. 
• Fosters and maintains relationships with current carriers.
• Responsible for client retention activities and engagement strategies.
• Oversees company operations along with Partners to ensure company targets for revenue and profitability are met.
• Oversees education and can provide coaching, training, and development programs to increase staff capability and agency expertise.
• Maintains and builds trusted relationships with key customers, partners, vendors, and management.
• Supports the Partners in all aspects of the business and operations.

Skills:

• 5 + years of Operations Manager experience from an insurance agency required.
• Property & Casualty agency management system preferably Applied TAM.
• Must have experience running a book of business.
• Bachelor’s Degree preferred
• Strong insurance knowledge.
• Creative problem-solving skills along with exceptional time management and attention to detail. 

Compensation Package:

• Compensation: Between $120k-$130k (based on experience) 
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

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