AVP, Cyber/Technology/Media/Crime Claims

Job Summary

Looking for a highly skilled and experienced professional to join a team as an AVP, Cyber/Technology/Media/Crime Claims. This leadership role involves managing a team of claims professionals handling complex claims, including litigation, in the areas of Cyber, Technology Professional Liability, Media, and Crime. The successful candidate will combine technical expertise in claims handling, strong leadership capabilities, and a commitment to driving team performance and engagement.

Compensation Package

• Salary Range: $175,000 - $205,000 per year, plus performance-based bonus.

• Competitive benefits package, paid time off, professional development opportunities, etc.

• 401(k) with competitive company matching.

Responsibilities

• Lead and manage a team of claims professionals, fostering engagement, development, and high performance.
• Oversee claims handling processes, including coverage analysis, litigation management, and negotiation.
• Ensure adherence to best practices through managerial diary and file audits.
• Provide guidance on complex coverage analyses, including claim denials.
• Act as the escalation point for customers and brokers, ensuring timely and effective resolution of issues.
• Allocate new claims and manage claim transfers based on severity.
• Prepare and participate in reserve analysis, roundtable presentations, and claims trend reporting.
• Collaborate with underwriting and actuarial teams to provide feedback and insights.
• Play an active role in recruitment, onboarding, and performance management of team members.
• Identify and address key issues and trends, providing solutions to senior claims management.

Qualifications/Requirements

• Minimum of 10 years of claims handling experience. A JD from an ABA-accredited law school may supplement claims handling experience.
• At least 5 years of experience handling Cyber, Technology E&O, and Media claims (Cyber and Tech E&O are mandatory).
• 4+ years of claims management experience, preferably across multiple jurisdictions.
• Proven leadership and people management skills.
• Expert knowledge of claims handling practices, including coverage analysis, litigation management, and negotiation.
• Strong analytical, critical thinking, and communication skills (both verbal and written).
• Ability to build rapport and maintain effective relationships with internal and external stakeholders.
• Demonstrated subject matter expertise in Cyber, Technology, Media, and Crime claims.
• Proven track record of advancing product innovation and improving claims processes.
• Technical leadership skills with the ability to address challenges effectively.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-BC1

Our client, is a dynamic and customer-focused insurance carrier, committed to providing exceptional service to policyholders. They are currently seeking a highly skilled and motivated Litigation Paralegal to join their claims team. 

As a Litigation Paralegal, you will play a critical role in ensuring policyholders receive prompt and fair resolution of their claims. You will be responsible for investigating, evaluating, and negotiating homeowner and/or commercial liability claims, providing a high level of customer service throughout the process.

Responsibilities:

• Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims.
• Ability to read medical records and properly evaluate values in multiple jurisdictions to ensure proper reserve practices.
• Ability to recognize potential subrogation opportunities.
• Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated.
• Provide clear and accurate coverage opinions to internal stakeholders and insured parties.
• Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1^st and 3^rd party claims. 
• Maintain detailed and organized claim files, documenting all relevant information, communications, and decisions.
• Ensure compliance with industry standards and best practices in claims handling.
• Demonstrate a commitment to delivering exceptional customer service by responding to inquiries, addressing concerns, and keeping all parties informed throughout the claims process.
• Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure.
• Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims

Requirements:

• Bachelor's degree from an accredited four year college or university.
• Must have experience handling Litigated files.
• Capable of working independently without close supervision and ability to effectively manage workload while maintaining diary and focus on claim quality
• Minimum of 5 years of experience in liability claims adjusting.
• Strong knowledge of insurance policies, coverage issues, and relevant legal principles.
• Excellent negotiation and communication skills.
• Proficient in claims management software and Microsoft Office Suite.
• Ability to handle complex and high-exposure claims with a focus on resolution and customer satisfaction.
• Licenses: not required but would be a great bonus (MA, NY, CT, NH, PA, NJ)
• Must have: Homeowners Insurance experience (preferably with a carrier)

Salary/Benefits:

• $85K to $110K (we can be flexible)
• Hybrid (4 days in-office/week) (they can choose which remote day they want)
• 401k matching employer contributions
• Competitive Medical, Dental, and Vision Benefits 

#LI-JW3