Introduction: We are seeking an experienced and detail-oriented Commercial Lines Claims Liaison to join our team. This role serves as a critical bridge between Sales, Service, and the Carrier, ensuring efficient communication and coordination of claims-related activities. The ideal candidate will have a strong background in carrier underwriting and claims management, with the ability to work collaboratively with the Service Team and effectively manage communication between the Carrier and Insured/Customer. If you have a passion for customer service, data analysis, and process optimization, we encourage you to apply.

Essential Duties and Responsibilities:

• Serve as the primary point of contact between Sales, Service, and the Carrier, ensuring efficient communication and coordination.
• Collaborate with the Service Team to collect loss information and report it to the Carrier in a timely manner.
• Provide proactive updates to the Insured/Customer regarding claim status and developments.
• Organize and submit claims reports, ensuring they are timely and accurate.
• Address audit inquiries and concerns related to claims data.
• Participate in the audit and review of larger risk profiles to support ongoing development efforts.
• Reconcile claims data with financial records to ensure accuracy and consistency.
• Monitor and track losses and reserves to stay informed of claim developments.
• Act as a back-up to Account Manager and Account Service Manager roles as needed.
• Perform other related duties and tasks as necessary or assigned.

Requirements:

• High School diploma or equivalent (College degree preferred). Insurance studies and designations are a plus.
• Active Property and Casualty Insurance License required.
• Proficiency in Microsoft Windows, Office 365, Word, and Excel.
• Experience with Agency Management Systems; AMS360 and ImageRight experience preferred.
• Self-motivated, with the ability to manage multiple tasks independently and meet deadlines.
• Strong oral and written communication skills, with the ability to clearly convey complex information.
• Initiative and a willingness to take on additional responsibilities.
• High emphasis on teamwork, collaboration, data analysis, and process innovation.
• Ability to work independently while taking ownership of responsibilities and maintaining attention to detail.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A collaborative work environment that values teamwork, innovation, and continuous improvement.

LI-MK3

AGENCY CLAIMS MANAGER - Onsite, Manasquan, NJ

An independent insurance agency in Manasquan, NJ, is looking to add an Agency Claims Manager to their growing team! As a Claims Manager, you will play a key role in the claims process from start to finish! This agency has a great reputation, wonderful benefits, competitive salary and a great culture.

Key Responsibilities:

• Handling client claims from A-Z
• Processing and handling of insurance claims
• Communicate with clients, insurance adjusters, and other stakeholders
• Prepare and maintain claims documentation and records
• Learn and adhere to company policies and procedures
• Work on special projects and other duties

Qualifications:

• At least 3 years of claims or insurance experience
• High school diploma or equivalent
• Strong attention to detail
• Excellent communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Active license

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for advancement and professional development

Join our team and take the first step toward a rewarding career in the insurance industry! Apply now by submitting your resume and cover letter.

#LI-OS1
#Onsite

AGENCY CLAIMS REPRESENTATIVE- Hybrid, Atlanta, GA

Join our team and work closely with a seasoned Claims professional! As a Claims Assistant, you will play a key role in supporting the claims process from start to finish. This is a great opportunity to gain hands-on experience in the insurance industry and learn from a knowledgeable mentor.

Key Responsibilities:

• Assist in the processing and handling of insurance claims
• Communicate with clients, insurance adjusters, and other stakeholders
• Prepare and maintain claims documentation and records
• Provide administrative support to the claims team
• Learn and adhere to company policies and procedures
• Assist with special projects and other duties as assigned

Qualifications:

• High school diploma or equivalent
• Strong attention to detail
• Excellent communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Previous experience in an office environment or insurance-related field is a plus

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for advancement and professional development

Join our team and take the first step toward a rewarding career in the insurance industry! Apply now by submitting your resume and cover letter.

#LI-RM10
#Hybrid

The AVP, Professional Liability will oversee the professional liability underwriting and claims teams, ensuring the delivery of exceptional service and results. This role will involve strategic leadership, team management, and direct involvement in complex underwriting and claims decisions. The ideal candidate will have extensive experience in professional liability insurance, strong analytical skills, and a proven track record of leadership.

Salary

• $145,000 - $1650,000 +/year (based on experience)

Job Description

• Drives employee engagement, adjuster development, and team performance and growth
• Drives Key Performance Indicators and adherence USA Best Practices through managerial diary and file audits
• Reviews coverage analyses drafted by team, including denials
• Drives litigation management behaviors within assigned team
• Identifies and provides solutions for key issues and trends to senior claims management

Requirements

• Needs to have professional Lines background (open to GL/BI)
• Will handle claims from all over the US
• Handling claims with policy limits up to $2M. Average is going to be less than $1M
• 8+ years in insurance and 5+ in Claims handling 3+ years in leadership
• A JD from an ABA accredited law school may be considered as a supplement to claims handling experience Advanced knowledge of claims analysis and adjusting practices 
• B.A./B. S degree from an accredited College or University preferred

#LI-BC1

Overview
We are seeking a talented Multi-Lines Claim Manager to join our team. The ideal candidate will have a strong background in managing various types of commercial claims, including those within the professional liability space.

Responsibilities
- Oversee and manage commercial claims including professional liability claims
- Evaluate claim submissions, conduct thorough investigations, and make fair and accurate coverage decisions
- Collaborate with internal teams and external stakeholders to ensure efficient and equitable claims handling
- Stay informed about industry regulations and best practices, and implement process improvements as needed

Qualifications
- Proven experience as a Claims Manager, specializing in commercial claims
- Strong knowledge of professional liability and workers compensation claims management
- Excellent communication and negotiation skills
- Relevant industry certifications and licenses
- Bachelor's degree in a related field (preferred)

#LI-RF1

The AVP, Team Manager for Commercial Lines: General Liability (GL), Auto, and Property Damage will oversee and manage a team of claims adjusters and examiners. This role involves ensuring the effective handling of complex commercial claims, maintaining high levels of customer service, and achieving financial objectives. The successful candidate will have extensive experience in commercial lines insurance, strong leadership skills, and the ability to drive continuous improvement in claims handling processes.

Salary/Benefits

• $150,000 - $165,000+/year (based on experience)
• Hybrid

Job Description

• Effectively manage the claims and claims volume through proper staffing of the team and active oversight of the claims, including assessing and allocating new incoming claims, reopened claims, and claims that may need to be transferred due to severity or complexity
• Responsible for implementing and executing Hiscox’s Best Practices, including but not limited to reserve-setting and reserve timeliness, undertaking comprehensive coverage analysis, developing claim-handling strategy, in an effort to align with and deliver on Hiscox’s KPIs, execute on strategies to efficiently manage claims and claim outcomes and deliver excellent service as the business scales
• Drive KPI’s and adherence to Hiscox’s Best Practices through managerial diary and file audits
• Review and approve coverage correspondence, particularly matters involving coverage denials and sensitive or complicated coverage issues
• Focus on litigation management and strategy within your direct team and across the wider Claims organization to achieve effectiveness and efficiencies of scale

Requirements

• 5-7 years of experience in handling claims. A JD from a law school with ABA accreditation may count as additional claims handling experience
• 5+ of experience in Commercial General Liability claims to include both Bodily Injury and 3rd Party Property Damage experience. Construction Defect and/or New York Labot Law experience is a plus.
• 4+ year of Claims management experience
• Expert knowledge of claims handling practices, including coverage analysis, litigation management and negotiation
• Excellent analytical, critical thinking and communication skills are a must
• Strong skills in building engagement, rapport and relationships with others
• Advanced analytical skills for evaluating coverage and for developing and executing claim handling strategies to achieve optimal claim results

#LI-BC1

AGENCY CLAIMS REPRESENTATIVE- Hybrid, Atlanta, GA

Join our team and work closely with a seasoned Claims professional! As a Claims Assistant, you will play a key role in supporting the claims process from start to finish. This is a great opportunity to gain hands-on experience in the insurance industry and learn from a knowledgeable mentor.

Key Responsibilities:

• Assist in the processing and handling of insurance claims
• Communicate with clients, insurance adjusters, and other stakeholders
• Prepare and maintain claims documentation and records
• Provide administrative support to the claims team
• Learn and adhere to company policies and procedures
• Assist with special projects and other duties as assigned

Qualifications:

• High school diploma or equivalent
• Strong attention to detail
• Excellent communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Previous experience in an office environment or insurance-related field is a plus

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for advancement and professional development

Join our team and take the first step toward a rewarding career in the insurance industry! Apply now by submitting your resume and cover letter.

#LI-RM10
#Hybrid