Claims Manager

Job Summary

Seeking a highly skilled and experienced Claims Manager to oversee the administration of insurance and self-insurance programs. This role is pivotal in managing claims, litigation, program development, vendor relations, and data analysis to support the company's risk management initiatives. The ideal candidate will possess a strong background in claims management, litigation processes, and insurance coverage analysis.

Compensation Package

• Salary: $130,000 - $150,000 On-Target Earnings (OTE)
• Competitive benefits package, paid time off, professional development opportunities, etc.

Responsibilities

• Manage insured and uninsured liability, property, and auto claims, including litigation, through oversight of insurance carriers and third-party claims professionals.
• Act as the primary contact for business units on claims or coverage issues and liaise with insurance carriers/claims administrators.
• Ensure proper application of insurance coverage and resolve coverage disputes with carriers.
• Provide reserving and settlement authority to adjusters and direct claims investigations to ensure proper resolution.
• Oversee litigation processes, including managing relationships with panel counsel and serving as a corporate representative at mediations and trials.
• Maintain accurate documentation of legal claims in the risk management information system and prepare executive reports.
• Conduct claim reviews, audits, and internal investigations, and compile discovery responses.
• Analyze claims data to identify trends and recommend strategies for improvement.
• Administer employee and vendor training related to claims and risk management.
• Assist in the renewal of property/casualty insurance programs by compiling underwriting data.
• Manage special projects as assigned.

Qualifications/Requirements

• Minimum of 10 years of experience in claims management with an insurance company, TPA, or broker, including litigation management.
• Expertise in multi-line claims and insurance contract analysis.
• Strong ability to identify and address loss exposures.
• Exceptional investigative, negotiation, and communication skills (both verbal and written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and data analytics.
• Experience with risk management information systems, such as Origami.
• Highly organized and proactive, with the ability to manage multiple tasks and deadlines independently.
• Professional designations such as CPCU, ARM, or AIC are preferred.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-JJ1

Assistant Vice President, Commercial Casualty Claims 

Job Summary

Seeking a dynamic and experienced Assistant Vice President (AVP) of Commercial Casualty Claims to lead and oversee the strategic and operational management of general liability claims, including complex bodily injury, property damage, premises liability, and litigation matters. This leadership role is ideal for someone with deep technical knowledge, a strong leadership background, and a track record of driving results in a claims environment.

Salary

• $165,000 to $185,000+/year total compensation (based on experience)
• Comprehensive benefits package

Job Description

• Provide executive-level oversight of general liability claims operations, ensuring timely, accurate, and cost-effective resolution of claims
• Lead, mentor, and develop a high-performing team of examiners, supervisors, and managers
• Implement and monitor best practices for claims handling, litigation management, and customer service
• Develop and manage key performance indicators (KPIs) to ensure departmental goals are met or exceeded
• Oversee complex and high-exposure claims, including large loss reviews and settlement strategies
• Collaborate with underwriting, actuarial, legal, and senior leadership to align claims strategy with corporate objectives
• Ensure compliance with state and federal regulatory requirements
• Participate in audits, reporting, and continuous improvement initiatives

Requirements

• 10+ years of general liability claims experience, with at least 3–5 years in a leadership or executive role
• Proven expertise in handling high-severity general liability claims, including premises liability, bodily injury, and litigated matters
• Experience managing multi-jurisdictional claims and working with TPAs or internal claim teams
• Strong leadership, analytical, and decision-making skills
• Excellent communication and presentation abilities
• Juris Doctor (JD) required

#LI-MW1

Our client, is a dynamic and customer-focused insurance carrier, committed to providing exceptional service to policyholders. They are currently seeking a highly skilled and motivated Litigation Paralegal to join their claims team. 

As a Litigation Paralegal, you will play a critical role in ensuring policyholders receive prompt and fair resolution of their claims. You will be responsible for investigating, evaluating, and negotiating homeowner and/or commercial liability claims, providing a high level of customer service throughout the process.

Responsibilities:

• Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims.
• Ability to read medical records and properly evaluate values in multiple jurisdictions to ensure proper reserve practices.
• Ability to recognize potential subrogation opportunities.
• Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated.
• Provide clear and accurate coverage opinions to internal stakeholders and insured parties.
• Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1^st and 3^rd party claims. 
• Maintain detailed and organized claim files, documenting all relevant information, communications, and decisions.
• Ensure compliance with industry standards and best practices in claims handling.
• Demonstrate a commitment to delivering exceptional customer service by responding to inquiries, addressing concerns, and keeping all parties informed throughout the claims process.
• Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.  Work well under pressure.
• Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims

Requirements:

• Bachelor's degree from an accredited four year college or university.
• Must have experience handling Litigated files.
• Capable of working independently without close supervision and ability to effectively manage workload while maintaining diary and focus on claim quality
• Minimum of 5 years of experience in liability claims adjusting.
• Strong knowledge of insurance policies, coverage issues, and relevant legal principles.
• Excellent negotiation and communication skills.
• Proficient in claims management software and Microsoft Office Suite.
• Ability to handle complex and high-exposure claims with a focus on resolution and customer satisfaction.
• Licenses: not required but would be a great bonus (MA, NY, CT, NH, PA, NJ)
• Must have: Homeowners Insurance experience (preferably with a carrier)

Salary/Benefits:

• $85K to $110K (we can be flexible)
• Hybrid (4 days in-office/week) (they can choose which remote day they want)
• 401k matching employer contributions
• Competitive Medical, Dental, and Vision Benefits 

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