Job Description

Job Title: Personal Lines Account Representative

Job Summary

A dedicated and detail-oriented Personal Lines Account Representative is needed to join a dynamic team. This role involves providing exceptional customer service, managing personal lines insurance accounts, and supporting client satisfaction and retention efforts. The position requires a professional with strong multitasking, communication, and problem-solving skills.

Responsibilities

• Build and maintain strong relationships with personal lines clients by addressing inquiries, resolving issues, and providing tailored insurance solutions.
• Manage client accounts, including policy renewals, changes, cancellations, and new business processing.
• Verify the accuracy of client information and documentation to ensure compliance with company policies and regulatory guidelines.
• Identify opportunities to cross-sell or up-sell additional insurance products to meet clients’ needs.
• Collaborate with underwriters, carriers, and team members to resolve coverage or claims-related issues.
• Maintain accurate records of client interactions and account activities using customer relationship management (CRM) software.
• Stay updated on company products, services, and industry trends to provide informed recommendations.
• Support the Account Manager or other team members with administrative duties as needed to maintain smooth operations.

Qualifications/Requirements

• High school diploma or GED required; associate's or bachelor's degree in business, finance, or a related field is a plus.
• 1-3 years of experience in insurance, customer service, or account management preferred.
• Proven ability to handle multiple accounts efficiently, prioritize tasks, and meet deadlines.
• Strong verbal and written communication, active listening, and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software; familiarity with insurance-specific software is a plus.
• Solid understanding of personal lines insurance products and policies.
• Licensed in property and casualty insurance or willingness to obtain licensure within a designated timeframe upon hire.
• Ability to work independently as well as collaboratively in a team-oriented environment.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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