Job Description
P&C Insurance Assistant CSR
Job Summary
Seeking a dedicated and detail-oriented P&C Insurance Assistant Customer Service Representative (CSR) to join a growing team. This role is pivotal in supporting a personal and commercial lines insurance operations, ensuring smooth day-to-day processes and exceptional customer service. If you are organized, proactive, and eager to contribute to a dynamic environment, we encourage you to apply.
Compensation Package
- Salary Range: $45,000 - $55,000 (commensurate with experience)
- Benefits: Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
Responsibilities
- Serve as a backup for telephone and counter reception duties.
- Prepare and manage the daily cancellation list.
- Address personal and commercial lines billing inquiries.
- Handle mortgagee/lienholder verifications and updates.
- Process personal umbrella and flood insurance renewals.
- Draft and send follow-up emails to customers regarding claims.
- Prepare renewal letters and policies for mailing.
- Perform various computer-related tasks to support operations.
Qualifications/Requirements
- Licensure: P&C license preferred but not required.
- Experience: Open to candidates ranging from entry-level to experienced professionals.
- Technical Skills: Familiarity with AMS360 software is a plus.
- Account Knowledge: Experience with standard personal lines (e.g., home, auto, umbrella) and generalist commercial lines (e.g., real estate, contractors, construction) is advantageous.
- Key Attributes: Strong attention to detail, excellent organizational skills, and a customer-focused mindset.
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