Job Description

Commercial Lines Assistant Account Manager

Job Summary

Seeking a detail-oriented and professional Commercial Lines Assistant Account Manager to join a dynamic team. In this role, you will support Account Managers and Senior Account Managers in servicing mid-to-large market commercial accounts. Your responsibilities will include processing policy endorsements, maintaining accurate client documentation, and ensuring exceptional service delivery to contribute to client retention and agency growth. This is a hybrid position, requiring three days in-office per week.

Compensation Package

• Salary: $65,000 - $70,000 annually + profit sharing bonuses
• Benefits Package: Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Assist Account Managers and Senior Account Managers with day-to-day servicing of assigned commercial accounts.
• Process, maintain, and verify policy endorsements for accuracy.
• Review issued policies and collaborate with insurance carriers to resolve discrepancies or obtain corrections.
• Accurately and efficiently process Certificates of Insurance.
• Enter and maintain policy and coverage information in the agency management system.
• Assist with resolving carrier billing issues.
• Retrieve and process policies and endorsements from carrier websites.
• Maintain organized and accurate client and policy documentation.
• Assist with daily departmental administrative needs, including mail distribution.
• Contribute to client retention and agency growth by providing responsive service and collaborating across the organization.

Qualifications/Requirements

• Licenses/Designations: Property & Casualty (P&C) license required.
• Experience: 2-3 years of experience in a similar role, preferably handling mid-to-large market accounts.
• Software Proficiency: Experience with Epic agency management system preferred.
• Work Environment: Hybrid (3 days in-office, 2 days remote).
• Travel: No travel required.

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