Job title: Bilingual Employee Benefits Service Rep
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Account Assistant
Location: Irvine, CA
Job published: 09/22/2026
Job ID: 160622

Job Description

Bilingual Employee Benefits Service Representative

Job Summary

Seeking a dedicated and detail-oriented Bilingual Employee Benefits Service Representative to join a Employee Benefits team. This role is pivotal in providing exceptional service to clients, employees, and internal team members. The ideal candidate will be fluent in Spanish, possess a strong understanding of employee benefits platforms, and have a passion for delivering outstanding client support. This is a hybrid position, offering the flexibility to work from home on Mondays and Fridays, with in-office collaboration on Tuesdays through Thursdays.

Compensation Package

  • Salary Range: $62,000 - $80,000 annually, based on experience and qualifications.
  • Benefits: Comprehensive benefits package.
  • Work Arrangement: Hybrid schedule (Monday & Friday remote, Tuesday-Thursday in-office).

Responsibilities

  • Serve as a frontline service resource for Employee Benefits clients, employees, and internal team members.
  • Respond to routine service requests related to eligibility, ID cards, benefit portals, providers, and claims support.
  • Process adds, terminations, and qualifying life events in carrier and benefits administration systems.
  • Track service cases, maintain documentation, and follow through to resolution.
  • Assist with billing discrepancies, eligibility updates, and carrier follow-up.
  • Support open enrollment logistics, employee communications, and benefit-related inquiries.

Qualifications/Requirements

  • Language Skills: Bilingual in Spanish (required).
  • Experience: Minimum of 2 years of experience in employee benefits or a related field.
  • Licenses/Certifications: Life & Health (L&H) license required.
  • Technical Skills: Proficiency in one or more benefits platforms such as Ease, Employee Navigator, or Benefit Point.
  • Soft Skills: Strong communication, problem-solving, organizational, and interpersonal skills.
  • Education: Relevant educational background or equivalent professional experience.

Preferred Qualifications

  • Experience working with small to mid-sized group accounts (2-500 lives).
  • Familiarity with open enrollment processes and benefits administration systems.
  • Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

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