Job Description

Senior Agency Claims Consultant

Job Summary

Seeking a highly skilled and experienced Senior Agency Claims Consultant to join a team. This role is pivotal in managing complex claims, developing strategic solutions, and providing exceptional service to clients. The ideal candidate will have a strong background in commercial insurance claims, excellent analytical and negotiation skills, and the ability to collaborate effectively with internal and external stakeholders.

Compensation Package

• Salary: $100,000 - $120,000 annually, based on experience
• Benefits: Comprehensive benefits package

Responsibilities

• Manage catastrophic, litigated, and high-severity claims while leading strategy and negotiating settlements
• Analyze policy language and carrier coverage positions to develop claim strategies and support advocacy efforts
• Collaborate with attorneys, adjusters, and internal teams to resolve complex claims issues
• Conduct root-cause analysis and coordinate risk control initiatives to mitigate future losses
• Prepare and present claim reviews, loss trends, and performance analysis to senior client leadership
• Lead multi-year loss analysis and benchmarking to support renewal strategy and underwriting discussions
• Develop underwriting narratives and claims summaries to assist with renewal negotiations and pricing discussions
• Maintain strong relationships with key client contacts, carrier representatives, legal counsel, and other service partners
• Mentor and support Claims Consultants through technical guidance, training, and process improvement initiatives
• Oversee assignment of accounts within the Claims Department to ensure proper workload distribution
• Represent the organization in professional associations, industry forums, and events

Qualifications/Requirements

• Bachelor’s Degree or equivalent professional experience
• Insurance licensing or ability to obtain within 60 days
• Strong knowledge of commercial insurance policy language and claims processes
• Experience managing complex or litigated claims and developing claim resolution strategies
• Strong analytical, negotiation, and problem-solving skills
• Excellent communication and presentation skills, including experience working with executive-level clients
• Ability to collaborate effectively across internal teams and external partners
• CPCU or CIC designation (strongly preferred)
• AIC or CRIS designation (preferred)
• Experience working with an Agency Management System such as EPIC or AMS360 (preferred)
• Proficiency with Microsoft Office applications including Outlook, Excel, Word, and PowerPoint (preferred)
• Minimum of 6+ years of relevant experience

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