Job title: Personal Lines Account Manager
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Account Manager
Location: Cleveland, OH
Job published: 06/18/2026
Job ID: 156217

Job Description

Personal Lines Account Manager

Job Summary

Seeking a highly motivated and experienced Personal Lines Account Manager to join a dynamic and collaborative team. This fully remote position is ideal for a professional with a strong background in personal lines insurance, including high-net-worth accounts, and a proven ability to deliver exceptional client service.

Compensation Package

  • Salary: $60,000 - $70,000 annually
  • Commissions: 20% on new business; 10% on renewals for accounts generating over $5,000 in revenue
  • Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

  • Manage personal lines insurance policies, including standard and high-net-worth accounts.
  • Handle inbound calls for new business inquiries and effectively close leads.
  • Process policy renewals and ensure high client retention rates.
  • Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
  • Collaborate with team members to meet organizational goals and maintain a positive work environment.
  • Utilize EPIC and High Level software to manage accounts and streamline processes.

Qualifications/Requirements

  • Licenses: Active Property & Casualty (P&C) license required.
  • Experience: Minimum of 3 years in personal lines insurance with a strong track record of tenure (not job-hopping).
  • Technical Skills: Proficiency in EPIC and High Level software preferred.
  • Geographic Requirement: Must reside in the Midwest (OH, KY, PA).
  • Soft Skills: Smart, enthusiastic, team-oriented, efficient, and able to act with urgency.

Preferred Experience

  • Experience working with high-net-worth clients.
  • Familiarity with carriers such as Travelers, Hartford, Safeco, AmTrust, Progressive, Liberty Mutual, Cincinnati, Auto-Owners, and Western Reserve.

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