Job Description

Client Service Associate

Job Summary

Seeking a proactive and detail-oriented Client Service Associate to join the team. This role acts as a primary point of contact for clients, providing exceptional service while assisting with various account-related activities. Responsible for building strong client relationships by ensuring needs are met with professionalism and efficiency. Ideal candidates excel in multi-tasking, problem-solving, and delivering high-quality service.

Responsibilities

• Provide high-quality support to clients via phone, email, and in-person interactions.
• Assist in managing client accounts, ensuring accurate entry and updates of client details in the system.
• Deliver timely resolutions to client inquiries and concerns, ensuring client satisfaction.
• Collaborate with the internal team to streamline workflows related to account management and service delivery.
• Prepare and review client reports, ensuring accuracy and timeliness.
• Identify opportunities to improve client services and propose innovative solutions.
• Support the onboarding process for new clients, ensuring a smooth and welcoming experience.
• Maintain a thorough understanding of products, services, and policies to better serve clients.
• Build and foster strong relationships with clients through effective communication and follow-ups.

Qualifications/Requirements

• Previous experience in client services, account management, or a similar role is preferred.
• Strong organizational and multitasking skills with high attention to detail.
• Excellent verbal and written communication skills, with the ability to communicate effectively across various audiences.
• Proficiency in using CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), and other account management tools.
• Analytical and problem-solving skills with a client-first mindset.
• Ability to handle sensitive client information with confidentiality.
• A collaborative and positive attitude with a willingness to work in a team environment.
• Flexibility and adaptability in a fast-paced work environment.
• Holds an active P&C (Property and Casualty) insurance license, or willingness to obtain.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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