Job Description

Personal Lines Customer Service Representative

Job Summary

Seeking a seasoned and dedicated Personal Lines Customer Service Representative to join a team. This role is integral to providing exceptional service to the clients and maintaining the high standards of the organization. The ideal candidate will have experience in personal lines insurance, with a preference for those familiar with Erie Insurance and Applied Epic software. This is an in-office position, with work-from-home options available only under special circumstances.

Compensation Package

• Competitive salary based on experience and qualifications
• Comprehensive 401(k) retirement plan
• Full benefits package (details provided upon request)

Responsibilities

• Provide exceptional customer service to personal lines clients
• Handle standard-sized accounts and manage a book of business
• Assist with quoting new and renewal business
• Collaborate with team members to ensure client satisfaction and efficient operations
• Maintain accurate and up-to-date records in Applied Epic software

Qualifications/Requirements

• Active Property & Casualty (P&C) license required
• Minimum of 2 years of experience in personal lines insurance preferred
• Experience with Erie Insurance and Applied Epic software is a significant advantage
• Strong communication and interpersonal skills
• Ability to work effectively in a team-oriented, in-office environment
• Detail-oriented with excellent organizational skills

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