Job Description

Employee Benefits Client Renewal Advisor

Job Summary

The Client Renewal Advisor is responsible for maintaining and strengthening relationships with existing clients, ensuring a seamless renewal process, and providing exceptional service. This role involves conducting renewal meetings, presenting benefit options, addressing escalated issues, and occasionally engaging in new business development. The position is fully remote, but requires travel to meet with clients.

Compensation Package

• Salary Range: $60,000 - $100,000 annually, based on experience.
• Benefits: Comprehensive benefits package available.
• 401(k): Offered.
• Work Environment: Fully remote.

Responsibilities

• Maintain ongoing face-to-face relationships with client groups.
• Conduct renewal meetings with decision-makers to present benefit options.
• Lead employee-facing meetings to explain available benefits.
• Address escalated issues, including claims questions, enrollments, and billing inquiries.
• Provide day-to-day servicing to ensure client satisfaction.
• Engage in new business development within the area.

Qualifications/Requirements

• Minimum of 3 years of experience
• Proven client-facing and presentation skills.
• Strong understanding of the renewal process and benefit options.
• Ability to manage and resolve escalated client issues effectively.
• Must reside in the Fond du Lac area to facilitate client visits.
• Willingness to travel locally to meet with clients as needed.

This role offers an opportunity to work in a dynamic environment, focusing on client retention and satisfaction while leveraging expertise in employee benefits. The ideal candidate will have a strong background in account management and a client-centric approach to service delivery.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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