Job Description

Commercial Insurance Service Manager/Team Lead

Job Summary

A leading agency is seeking an experienced and motivated Commercial Insurance Service Manager/Team Lead. This role requires a strong understanding of commercial insurance products, exceptional leadership skills, and the ability to drive performance to meet and exceed client expectations. If you are seeking a challenging yet rewarding position in the insurance industry, this is your opportunity!

Responsibilities

• Manage and lead a team of insurance service representatives, including hiring, training, coaching, and performance management.
• Develop and implement strategies to optimize team performance, productivity, and efficiency.
• Ensure exceptional customer service by resolving escalated client issues and inquiries in a timely and professional manner.
• Collaborate with internal stakeholders, including sales, underwriting, and claims departments, to streamline processes and improve service delivery.
• Monitor team performance metrics and implement corrective actions as needed.
• Stay updated on industry trends, regulatory changes, and best practices to ensure compliance and enhance service offerings.
• Foster a positive and collaborative work environment, promoting teamwork, communication, and continuous learning within the team.
• Prepare and present regular reports and updates to senior management on team performance, client feedback, and operational improvements.

Qualifications/Requirements

• Demonstrates strong verbal and written communication skills, with the ability to effectively communicate with clients, insurance carriers, and team members.
• Possesses a high level of account management expertise and a comprehensive understanding of various insurance products, demonstrating the ability to provide expert advice to clients.
• Experienced in building and maintaining positive client relationships, ensuring exceptional customer service and satisfaction.
• Proven track record of successfully managing and leading teams, with a focus on achieving performance goals and driving results.
• Possesses the ability to skillfully mentor and coach team members, fostering individual and collective growth.
• Holds an active Property and Casualty (P&C) Insurance License.

• Preferred Agency Management System Experience: Applied Epic
• Minimum of 7 years of experience in commercial insurance services, with at least 2 years in a supervisory or leadership role – required.
• Holds at least one professional designation or has comparable job experience.
• Above average computer skills with the capacity to master essential software programs.

Compensation Package

• Excellent opportunities for professional growth and advancement.
• Competitive compensation: Between $65K-$85K (based on experience).
• Paid time off and company holidays.
• Comprehensive benefits package, including health, dental, vision, 401(k), and more.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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