Job title: Personal Lines Account Manager
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Account Manager
Location: Utica, MI
Job published: 10/07/2026
Job ID: 161335

Job Description

Personal Lines Account Manager (PL AM)

Job Summary

Seeking a dedicated and experienced Personal Lines Account Manager (PL AM) to join a dynamic team. This role offers a unique opportunity to work in a hybrid environment with a supportive and collaborative culture. As a PL AM, you will manage a diverse book of business, providing end-to-end service to clients while contributing to the growth and success of the agency. This position is available immediately, and they are looking for a motivated professional to fill this critical role.

Compensation Package

  • Salary Range: $50,000 - $70,000 annually
  • Commission: Earn additional income through upselling and cross-selling opportunities
  • Bonus: Discretionary bonuses based on agency profitability
  • Benefits: Comprehensive benefits package
  • Paid Time Off (PTO): Flexible
  • Holiday Pay: All bank holidays

Responsibilities

  • Manage a book of business with approximately $1M in premium, consisting of accounts ranging from $100 to $15,000 in premium (average size: $3,000).
  • Handle a mix of 60% renewals and 40% new business.
  • Provide "soup-to-nuts" service, ensuring client satisfaction and retention.
  • Collaborate with top carriers, including AccidentFund, Acuity, American Modern, Auto Owners, Burns & Wilcox, CHUBB, and others.
  • Utilize the EPIC Agency Management System to maintain accurate records and streamline workflows.
  • Identify opportunities for upselling and cross-selling to maximize revenue.

Qualifications/Requirements

  • Proven experience in personal lines account management or a similar role.
  • Familiarity with top carriers such as AccidentFund, Acuity, American Modern, Auto Owners, and others is highly desirable.
  • Proficiency in using the EPIC Agency Management System or similar platforms.
  • Strong organizational and communication skills with the ability to manage multiple accounts effectively.
  • A results-driven mindset with a focus on client satisfaction and agency profitability.
  • Ability to work in a hybrid environment, balancing onsite and remote responsibilities.

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