Job Description

Employee Benefits Client Manager

Job Summary

Seeking a dedicated and experienced Employee Benefits Client Manager to join a growing team. This role is responsible for managing a middle-market book of business, providing high-quality client service, supporting renewals and plan strategy, and maintaining strong client relationships. The ideal candidate will have a solid background in employee benefits, strong knowledge of compliance and plan design, and the ability to collaborate effectively in a team-oriented environment.

Responsibilities

• Serve as the primary point of contact for client questions, claims support, and compliance documentation

• Manage client engagement, renewals, and plan design for a middle-market book of business

• Collaborate with internal team members to ensure client satisfaction and effective service delivery

• Utilize Applied Epic and benefits administration platforms such as Employee Navigator, along with other HR and payroll tools

• Maintain strong relationships with insurance carriers and other partners

• Support account retention and growth through proactive client service and relationship management

• Assist clients with benefits-related questions and provide guidance regarding available plan options and resources

Qualifications/Requirements

• Proven experience in employee benefits account or client management, preferably with middle-market accounts

• Holds an active L&H (Life and Health) insurance license

• Familiarity with agency management software such as Applied Epic

• Experience with Employee Navigator or similar benefits administration platforms is preferred

• Strong knowledge of employee benefits compliance and plan design

• Excellent communication, organization, and client relationship management skills

• Ability to work collaboratively in a team-oriented environment

• Commitment to ongoing professional development and relevant industry designations

Compensation Package

• Salary Range: $65,000 - $85,000, with potential compensation up to $110,000 for highly qualified candidates

• Bonus: Company performance-based bonus with additional earning potential for professional designations

• Professional Development: Certification and continuing education costs covered

• Benefits: Comprehensive benefits package

• Work Arrangement: Hybrid opportunity available based on tenure and performance

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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