Job Description

Personal Lines Customer Service Representative (CSR)

Job Summary

Seeking two dedicated and professional Personal Lines Customer Service Representatives (CSRs) to join a growing team. This role offers an exciting opportunity to work in a high-growth environment with a focus on delivering exceptional service to our clients. The ideal candidates will have experience in personal lines insurance, a Property & Casualty (P&C) license, and a strong commitment to excellence.

Compensation Package

• Salary: $65,000 - $75,000 annually, commensurate with experience.
• Benefits: Comprehensive benefits package (details to be provided upon request).

Responsibilities

• Provide A-Z servicing for personal lines insurance accounts, focusing on high-net-worth clients.
• Handle 90% renewal business and 10% new business.
• Utilize HawkSoft software for account management (training provided if necessary).
• Deliver exceptional customer service by addressing client inquiries, processing policy changes, and ensuring timely renewals.
• Collaborate with team members to maintain a respectful and hard-working environment.

Qualifications/Requirements

• Licenses/Certifications: Active Property & Casualty (P&C) license required.
• Experience: Minimum of 2 years in personal lines insurance.
• Technical Skills: Familiarity with HawkSoft software is a plus; training will be provided for candidates with limited experience.
• Soft Skills: Coachable, flexible, and hard-working with a strong commitment to client satisfaction.
• Work Arrangement: Onsite preferred, with potential for hybrid work arrangements.

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