Job Description

Personal Lines Customer Service Representative (Entry-Level)

Job Summary

Seeking a motivated and detail-oriented Personal Lines Customer Service Representative to join a close-knit team. This entry-level role offers significant room for growth within a supportive and collaborative environment. As a key member of our Personal Lines department, you will assist with managing personal insurance accounts, providing exceptional customer service, and supporting various administrative tasks.

Compensation Package

• Salary Range: $45,000 - $63,000 annually (commensurate with experience; preference to stay under $60,000 but flexible for highly qualified candidates).
• Bonuses: Monthly growth bonuses based on team performance and annual holiday bonuses.
• Benefits:

Responsibilities

• Manage personal lines insurance accounts, including auto, home, and recreational vehicles (boats, RVs, etc.).
• Process policy changes, cancellations, and payments.
• Assist with downloading reports and other administrative tasks as needed.
• Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
• Support the quoting process for new and renewal business.
• Collaborate with team members to achieve monthly goals and contribute to the overall success of the agency.

Qualifications/Requirements

• Licensure: Active Property & Casualty (P&C) license required.
• Experience: Minimum of 1 year of experience in personal lines insurance, preferably with an independent agency.
• Technical Skills: Familiarity with AMS360 software is preferred, but training will be provided for the right candidate.
• Key Attributes:
  • Dependable and reliable.
  • Strong attention to detail and organizational skills.
  • Excellent communication and customer service abilities.
  • Willingness to learn and adapt in a dynamic work environment.

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