Job Description

Commercial Lines Account Manager

Job Summary

Seeking a dedicated and experienced Commercial Lines Account Manager to join a team. This role involves managing and growing a commercial lines book of business while delivering exceptional service to clients. The ideal candidate will have a strong background in insurance servicing, excellent organizational skills, and a commitment to building lasting client relationships.

Compensation Package

We offer a competitive salary along with a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Opportunities for professional growth and development

Responsibilities

• Build and maintain strong client relationships by providing responsive, high-quality service and understanding their evolving coverage needs.
• Manage new and renewal business, including evaluating risk exposures and placing appropriate commercial coverage in alignment with underwriting guidelines.
• Process endorsements, policy updates, and renewals while ensuring accuracy and timely execution of all account documentation.
• Review renewal and expiration activity, collaborating with internal teams to support effective renewal strategies and client retention.
• Serve as a liaison between clients, producers, underwriters, and internal stakeholders to ensure clear communication and seamless service delivery.
• Identify cross-sell and account expansion opportunities, including umbrella, flood, business interruption, and other relevant coverages.
• Maintain accurate records within agency management systems and ensure compliance with internal processes and carrier requirements.
• Stay current on commercial insurance products, carrier guidelines, and industry best practices through ongoing training and development.

Qualifications/Requirements

• 3-5 years of experience in insurance servicing, account management, or customer service.
• Active Georgia Property & Casualty Insurance License.
• Experience in commercial lines insurance is preferred.
• High School Diploma, GED, or Associate Degree in Business or related field (Bachelor’s degree preferred).
• Strong client relationship management and consultative communication skills.
• Excellent organizational skills with the ability to manage multiple priorities effectively.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite and agency management systems.
• High attention to detail and commitment to accuracy in documentation and policy management.
• Ability to collaborate effectively in a team-oriented environment while maintaining accountability.
• Commitment to confidentiality, professionalism, and ethical standards.

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