Job Description

Customer Service Representative (CSR)

Job Summary

Seeking a dedicated and detail-oriented Customer Service Representative (CSR) to join a team. This role is essential in supporting the operations of a $1.5M book of business, primarily focused on construction accounts. Reporting directly to the Director of Operations/Account Manager, the CSR will handle a variety of tasks, including certificates, invoices, and data entry.

Compensation Package

• Salary Range: $50,000 - $60,000 annually
• Benefits: Comprehensive benefits package available

Responsibilities

• Process certificates, invoices, and data entry with accuracy and efficiency.
• Support the Account Manager in quoting new business and renewals.
• Collaborate with team members to ensure seamless operations and client satisfaction.
• Utilize AMS360 software to manage accounts and maintain accurate records.
• Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.

Qualifications/Requirements

• Licenses/Designations: Property & Casualty (P&C) license preferred.
• Experience: At least 1 year of relevant experience in a similar role.
• Technical Skills: Proficiency in AMS360 software is preferred.
• Soft Skills:
  • Strong interpersonal and communication skills.
  • Outgoing personality with a willingness to learn and grow.
  • Patience and the ability to handle multiple tasks effectively.
  • A proactive approach to problem-solving and promoting company services.

#LI-EL2