Job Description

Senior Claims Advocate

Job Summary

Seeking a highly skilled and experienced Senior Claims Advocate to provide strategic claims support and advocacy for a clients. This role focuses on managing complex claims, improving claims performance, and delivering actionable insights to clients. As a key advisor, you will lead client-facing claims reviews, influence carrier decisions, and drive optimal claims outcomes.

Compensation Package

We offer a competitive compensation package that reflects your skills, experience, and expertise. The annual salary range for this position is $87,550.00 - $124,755.00 USD, commensurate with job-related qualifications and geographic location. This range includes base pay earnings. Additional benefits include:

• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities

Responsibilities

As a Senior Claims Advocate, your primary responsibilities will include:

• Overseeing the strategy and resolution of complex, high-exposure, and multi-line claims to align with client financial and risk management objectives.
• Serving as the primary advocate for clients with carriers, influencing reserves, coverage positions, and claim outcomes.
• Directing claim strategy and engagement with adjusters to ensure timely and effective claim progression.
• Identifying opportunities to reduce total cost of risk through strategic claim oversight and early intervention.
• Leading the development and delivery of quarterly claims reviews, including advanced trend analysis and actionable insights.
• Presenting claims reviews to clients, providing clear recommendations to improve outcomes and inform risk management decisions.
• Managing and resolving complex or escalated claim issues, serving as a senior escalation point for clients and internal stakeholders.
• Collaborating with carrier leadership, legal partners, and internal teams to resolve challenging claims.
• Mentoring and developing Claims Advocates, providing technical guidance and oversight of claim strategies.

Qualifications/Requirements

Required Education & Experience:

• A minimum of 5 years of experience in commercial insurance claims or claims advocacy.
• Strong understanding of claims handling, reserving, and coverage.

Preferred Education & Experience:

• Advanced designations such as AIC, SCLA, CPCU, ARM, or equivalent.
• Experience managing large and complex commercial claims.

Planning/Organizing/Managerial Knowledge:

• Proven ability to manage complex workloads and integrate claims strategy with client risk profiles and renewal impacts.

Communicating & Influencing Skills:

• Strong leadership in client discussions and presentations.
• Demonstrated ability to influence carrier decisions on reserves, settlements, and claim handling strategies.

#LI-CS1