Job Description

Customer Service Representative (Insurance Renewals)

Job Summary

Seeking a dedicated and professional Customer Service Representative (CSR) to join a growing team. This full-time role focuses on handling insurance policy renewals while delivering exceptional customer service. The ideal candidate will have some prior insurance experience, a proactive attitude, and the ability to adapt quickly in a dynamic environment. This is a fantastic opportunity to join a growing office and make an immediate impact.

Compensation Package

• Annual Salary: $55,000 – $75,000 (flexible based on experience) + commission potential
• Benefits: Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Manage and process insurance policy renewals efficiently and accurately.
• Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.
• Collaborate with team members to ensure seamless operations in a fast-paced environment.
• Maintain detailed and accurate records of client interactions and policy updates.
• Adapt quickly to new processes and contribute to the growth of the office.

Qualifications/Requirements

• Prior experience in the insurance industry is required (any lines of insurance are acceptable; Property & Casualty preferred).
• Active insurance license is preferred but not mandatory.
• Proven ability to work independently with minimal training and supervision.
• Strong communication skills, attention to detail, and problem-solving abilities.
• Quick learner with the ability to adapt to a busy and evolving work environment.
• Professional, reliable, and client-focused demeanor.
• Comfortable working in a smaller or newer office setting.

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