Job Description

Senior Account Manager / Team Lead – Commercial Lines

Job Summary

Seeking a highly skilled and experienced Senior Account Manager / Team Lead – Commercial Lines to join a team. This role is pivotal in providing exceptional client service and advisory support for a portfolio of commercial accounts while leading a team of Commercial Account Managers. The ideal candidate will have a proven track record in commercial account management and team leadership, with a strong focus on building and maintaining client relationships. This position offers an exciting opportunity to grow into a Department Manager role.

Compensation Package

• Salary Range: $100,000 - $140,000 annually
• Bonus Opportunity: Based on company and individual performance
• Benefits Include:
  • Profit Sharing Plan
  • Flexible Work Schedules (Hybrid work option available after 90 days)
  • Comprehensive Insurance Options: Medical, Dental, Vision, Long-Term Disability, Short-Term Disability, Life, Accident, Critical Illness, Accidental Death & Dismemberment, and Identity Theft Protection

Responsibilities

• Lead and inspire a team of Commercial Account Managers by setting clear priorities, establishing structured work plans, and providing hands-on leadership and support.
• Provide training, mentorship, and professional development opportunities for team members.
• Manage and service larger ($150K+ premium) and/or complex commercial client accounts.
• Build and maintain strong internal and external relationships.
• Oversee new client onboarding and account renewals, advocating for client interests.
• Identify and address client operational or exposure-based risks, providing appropriate recommendations.
• Resolve coverage questions or deficiencies and address service issues with professionalism and empathy.
• Collaborate with agency management to drive growth, including account rounding and program development.
• Serve as a technical advisor and liaison between insurers and clients.
• Enhance personal and team knowledge through formal and informal educational programs and professional designations.
• Contribute to the improvement of agency processes, workflows, and documentation.
• Attend client visits with producers as needed.
• Adhere to agency processes, procedures, and E&O guidelines.
• Actively participate in department and company meetings.
• Perform additional duties or projects as assigned by management.

Qualifications/Requirements

Required:

• Valid NJ Property and Casualty Insurance Licenses.
• Minimum of 5 years of commercial account management experience within an agency or risk management department.
• At least 2 years of experience leading a team.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with attention to detail.
• Analytical and critical thinking abilities.
• Exceptional customer service mindset and skills.
• Ability to multitask and work efficiently under pressure.
• Team-oriented with a positive attitude.
• Familiarity with insurance company rating systems.
• Proficiency in Microsoft Office.
• Experience with agency management software.

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