Job Description
Employee Benefits Account Manager
Job Summary
Seeking a highly motivated and detail-oriented Employee Benefits Account Manager to provide exceptional service by managing and optimizing employee benefits programs for a variety of clients. This position is ideal for candidates who excel in communication, thrive in collaborative environments, and are focused on delivering innovative solutions in a fast-paced, client-centered organization.
Responsibilities
- Serve as the primary contact for clients, maintaining strong and transparent relationships.
- Oversee the administration of employee benefits programs, including medical, dental, vision, life insurance, disability, and retirement plans.
- Collaborate with clients to understand their needs and recommend customized benefits plans, renewals, or modifications.
- Educate clients and their employees on benefits options, enrollment processes, and plan changes.
- Interact with insurance carriers, brokers, and third-party vendors to resolve issues and ensure seamless service delivery.
- Analyze market trends to identify opportunities for cost efficiency or plan improvements.
- Coordinate open enrollment processes, which include delivering presentations, preparing materials, and managing communications.
- Ensure compliance with laws and regulations, including ACA, COBRA, ERISA, HIPAA, and others.
- Maintain comprehensive and up-to-date client records, including benefits plans and regulatory documentation.
- Assist with resolving claims, eligibility, and billing issues to ensure exceptional client experiences.
- Contribute to the improvement of team processes and maintain a focus on enhancing the overall client experience.
Qualifications/Requirements
- At least 3 years of experience in employee benefits administration, account management, or a comparable role.
- Demonstrated success in managing client relationships and providing outstanding customer service.
- Comprehensive understanding of employee benefits, health insurance plans, and associated regulations (ACA, COBRA, ERISA, HIPAA, etc.).
- Holds an active L&H (Life and Health) insurance license.
- Strong organizational skills to manage multiple client accounts and tasks effectively.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with benefits administration software is advantageous.
- Analytical mindset with exceptional problem-solving skills and meticulous attention to detail.
- Ability to work independently and collaboratively in a dynamic team environment.
- Certification as a Certified Employee Benefits Specialist (CEBS) or similar is a plus but not required.
Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
#LI-AB2