Job Description
Customer Support Team Manager
Job Summary
Seeking a dynamic and experienced Customer Support Team Manager to lead and oversee servicing department. This is a unique opportunity to join a growing agency that values customer connection and emphasizes proactive communication with clients. The ideal candidate will be a self-starter with a proven track record in managing customer support teams and a strong understanding of insurance lines.
Compensation Package
- Salary: $125,000+ (DOE) with relocation assistance available.
- Benefits Comprehensive coverage packages available
- 401(k) Plan
Responsibilities
- Oversee the entire servicing department and ensure the delivery of exceptional customer support.
- Collaborate directly with the Retention Director to develop and implement strategies for client retention.
- Manage the agency's book of business, which includes accounts with premiums under $10,000.
- Ensure fluency and expertise in all lines of insurance, including Life & Health (L&H) and Property & Casualty (P&C).
- Utilize Applied EPIC software to manage accounts and streamline operations.
- Develop and execute a comprehensive plan/roadmap for understanding and improving department processes.
- Conduct regular team check-ins and provide ongoing training and support to team members.
Qualifications/Requirements
- Licenses/Certifications: Active Life & Health (L&H) and Property & Casualty (P&C) licenses are required.
- Experience: Minimum of 5 years of experience in a similar role, with a strong background in customer support and insurance services.
- Technical Skills: Proficiency in Applied EPIC software is required.
- Soft Skills:
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proactive and self-motivated with a "go-getter" attitude.
- Strategic thinker with the ability to develop and execute plans effectively.
- Strong problem-solving and decision-making skills.
- Background Check: A clean financial background is required.
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