Job Description

Customer Service Representative (CSR)

Job Summary

Seeking a dedicated and detail-oriented Customer Service Representative (CSR) to join a team. This role is ideal for a professional with experience in personal and/or commercial lines of insurance who is looking to grow within a supportive and tight-knit company.

Compensation Package

• Salary Range: $40,000 - $55,000 annually
• 401(k) Plan

Responsibilities

• Manage personal lines accounts, including standard personal lines policies
• Handle endorsements and process policy changes
• Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly
• Assist with quoting new and renewal business as needed
• Collaborate with team members to ensure seamless account management and client satisfaction

Qualifications/Requirements

• Licenses/Designations: Property & Casualty (P&C) license required
• Experience: Minimum of 2 years of experience in personal and/or commercial lines insurance preferred
• Technical Skills: Proficiency in AMS360 software is highly desirable
• Soft Skills:
  • Strong interpersonal and communication skills
  • Detail-oriented with excellent organizational abilities
  • Ability to work collaboratively in a team environment
  • Customer-focused mindset with a commitment to delivering high-quality service

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