Job Description

Employee Benefits Account Manager (EBAM)

Job Summary

Seeking a dedicated and detail-oriented Employee Benefits Account Manager (EBAM) to join a growing team. This role is pivotal in managing and servicing a high volume of employee benefits accounts, ensuring client satisfaction and seamless operations. The ideal candidate will have a strong background in employee benefits, excellent organizational skills, and a passion for delivering exceptional service. This position offers opportunities for professional growth and development within a collaborative and supportive work environment.

Compensation Package

• Base Salary: $50,000 - $70,000 (depending on experience)
• Commission: Guaranteed commission structure with potential for growth
• Additional Incentives: 2.5% override on the total book of business
• Benefits: Comprehensive benefits package, including medical, dental, vision, and 401(k) (eligibility begins the first quarter following the anniversary date)
• Work Schedule: Monday to Friday, 9:00 AM - 5:00 PM (in-office with potential for hybrid flexibility after training)

Responsibilities

• Manage a high-volume book of business, including small and large group accounts.
• Handle daily service tasks such as claims and billing issues, terms, enrollments, adds, assisting with applications, and processing change requests.
• Act as the primary point of contact for clients, explaining new benefits and conducting open enrollment meetings.
• Collaborate with analysts to understand and manage RFPs.
• Quote new and renewal business as needed.
• Maintain detailed records and ensure accuracy in all client interactions.
• Provide exceptional customer service and build strong client relationships.
• Participate in sales opportunities and bring in new relationships, with incentives for successful contributions.

Qualifications/Requirements

• Experience: Minimum of 3+ years in employee benefits account management (candidates with less experience may be considered).
• Licenses/Designations: Life and Health (L&H) license preferred (support available to obtain licensing if needed).
• Technical Skills: Proficiency in Excel and familiarity with software such as Imageright, BenefitPoint, and Ease Navigator.
• Knowledge: Strong understanding of medical, dental, vision, and ancillary benefits terminology.
• Soft Skills: Exceptional problem-solving abilities, attention to detail, ability to manage high volumes of work, and strong communication skills.
• Work Ethic: Self-motivated, collaborative, and able to thrive in a fast-paced environment.

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